Reference from seven. S7 airline

S7 Airlines has 4 fares that differ in baggage allowance, conditions for ticket exchange and return, and other parameters. The cheaper the tariff, the tougher the conditions for the exchange and return. If you fall ill and can prove it with a medical document, you can usually return the ticket regardless of the fare.

hand luggage

Under the Economy Basic and Economy Flexible fares, a passenger can take hand luggage weighing up to 10 kg into the cabin free of charge. According to the tariffs "Business Basic" and "Business Flexible", you can take 2 pieces of hand luggage with a total weight of up to 15 kg into the cabin free of charge. Hand luggage dimensions for all fares must not exceed 55×40×20 cm.

Baggage

S7 Airlines has a baggage-free fare - Economy Basic. Under the Economy Flexible fare, you can carry 1 piece of baggage weighing up to 23 kg free of charge. Under the "Business Basic" tariff, you can carry 1 piece of baggage weighing up to 32 kg each free of charge. Under the "Business Flexible" tariff, you can carry 2 pieces of baggage weighing up to 32 kg each free of charge.

Baggage dimensions must not exceed 203 cm in the sum of all measurements. You can pay for additional pieces of baggage at the airport or by calling the airline in advance.

The free baggage allowance for a child under 2 years old who does not occupy a separate seat is 10 kg, regardless of the class of service. Dimensions should not exceed 203 cm in the sum of 3 measurements.

For children from 2 to 12 years old, the free checked baggage allowance is the same as for adults.

In addition to baggage, one passenger can carry 1 set of ski/snowboard equipment free of charge, consisting of a pair of alpine skis with ski poles or a snowboard and additional equipment (boots, helmets, goggles) with a total weight of no more than 23 kg for economy class fares and no more than 32 kg for business class.

Excess baggage

The fee for excess baggage is for exceeding the allowable weight of one suitcase, for the second suitcase and subsequent, for exceeding the allowable size. The surcharge is calculated based on the route of the flight. For example, on flights within Russia, the surcharge for exceeding the weight or size of baggage will be from 2,000 to 6,000 rubles.

Additional pieces of baggage are also paid separately according to the fare scale and flight route: from 2,000 to 12,000 rubles for each additional piece. On foreign flights, the surcharge is calculated in euros - from 50 to 300 euros for additional services.

Transportation of animals

Transportation of animals is possible, but it must be agreed with the airline in advance, even before buying a ticket. The request must be made at least 48 hours before departure. In the cabin, you can transport an animal weighing up to 8 kg (together with a container, cage or carrier). The overall dimensions of the cage in the sum of three dimensions should not exceed 115 cm, while the height of the container should not exceed 20 cm. If the animal weighs more than 8 kg, then it can only be transported in the luggage compartment of the aircraft.

S7 Airlines (Siberia) is a modern airline that organizes flights. It is a member of Oneworld and has been successfully operating for 60 years.

Maximum comfort for passengers, a large selection of destinations, affordable prices - this is what S7 Airlines is striving for. The official website www.s7.ru allows you to get acquainted with all the conditions of cooperation, purchase a plane ticket and register online.

Siberia Airlines fleet

Siberian Airlines passengers are offered aircraft from manufacturers from different countries. You can go on a trip on the Embraer 170, released by the Brazilian company Embraer (the world leader in the field of aircraft construction). The air transport of Airbus (France) and The Boeing Company (America) has proven itself well. The average age of the fleet is 8 years. The number of seats varies from 78 to 252.

The layout of the seats can be found in the descriptions of air transport. They are posted on the official website of Es Seven Airlines in the "Fleet" section. The maximum cruising speed is 850 km/h. Base airports: Moscow - Domodedovo, Novosibirsk - Tolmachevo, Irkutsk.

Reviews and rating of Siberia Airlines

According to Airlines-inform, Siberia Airlines is in third place in the ranking of the 30 largest companies in Russia. In 2016, passenger traffic increased by 18 million pass/km, which was 14.9% higher than in 2013. In the list of punctual airlines prepared by the FlightStats service, S7 Airlines takes the 4th place (2016 results).

Passengers who managed to use the services of the airline note that the trip is really inexpensive. Impressive is the wide route network, attentive staff, regularity of flights and punctuality. What else did they like:

• profitable promotions;
• fast and tasty food;
• cleanliness in the cabin;
• smooth landing and takeoff;
• psychological comfort.

Some people speak negatively about the airline S7. They are dissatisfied with the fact that obligations are not always fulfilled when choosing paid places. The seats are uncomfortable for a long flight (from 8 hours). Sometimes luggage gets damaged. There are also cases of flight delays.

How Siberia Airlines works

S7 Airlines has introduced new technologies to simplify the customer service process. Choosing a flight, booking or paying for a ticket, checking in - all this can be done through a mobile phone with Internet access. Be careful - all actions are performed only on the S7.ru website.

C7 Airlines aims to increase the number of destinations in order to offer customers more choice. One of the ways to expand the route network is to conclude a code-share agreement. What does this mean? S7 Airlines delivers passengers to an intermediate point, and to the final point - a partner airline. If you pay attention to the name of the flight, it contains an individual code. Popular destinations:

• Moscow-Dubai - not only S7 is added, but also EK;
• St. Petersburg-Berlin - S7 and GH are indicated;
• Moscow-Singapore - contains the code EY.

The trip will look like a regular landing flight. Therefore, do not be surprised if you bought a plane ticket through Jay Seven, and reached your destination on a plane of another company. Such cooperation is beneficial for absolutely everyone - airlines save money, which allows them to offer cheap air tickets, and passengers can purchase a more convenient option, while accumulating bonuses. All organizations that have concluded a code-sharing agreement are responsible for the comfort and safety of the flight.

How much money will be needed for the flight, it is impossible to say for sure. The price is affected by the destination, departure date, luggage weight and much more. For example, a promotional flight for one person on the new Mirny-Moscow flight (minimum fare) starts from 14,850 rubles. The airline offers different fares.

C7 customers can buy tickets under special offers: "Group transportation" or "Business pass". Promotions are held periodically. For the most active, there is the S7 Priority program, which allows you to receive pleasant bonuses from S7 Airlines and partner companies. By specifying a promo code when buying a ticket, you can get a discount of up to 3% of the fare.

Baggage and Hand Baggage Rules Es Seven Airlines

In order for the flight to be safe and comfortable, requirements for the things carried are established. All parameters matter here: size, weight, number of seats used. According to general rules, hand luggage should not exceed dimensions of 55x40x20 cm. Baggage, per person, is checked differently: its length, width and height are summed up. The result obtained should be no more than 203 cm.

If the cargo exceeds the listed norms, payment is made at excess rates. They are listed in the "Baggage" tab of the "Questions and Answers" section on the official website of ES Seven Airlines. The cost depends on the direction chosen. For example, transportation of a bag weighing 45 kg along the Russia-Southeast Asia route for passengers using the Economy Flexible fare will cost 140 EUR.

Payment for baggage is made when choosing the Economy Basic fare. Passengers are provided with one seat, while the weight of the cargo should not exceed 23 kg. Free transportation is possible in Economy Flexible (up to 23 kg) and Business Basic (up to 32 kg) fares.

S7 Airlines provides privileges for users of the "Business Flexible" tariff and customers participating in the S7 Priority program. The first is given 2 places for free baggage allowance. Silver, Gold or Platinum status holders can count on 1 additional seat, regardless of the fare.

Attention: Siberian Airlines passengers have the right to carry one set of skis or snowboard equipment free of charge if they are not heavier than 23 kg (including accessories and a cover). The business class limit is 32 kg.

Baggage check-in is possible on the website www.s7.ru in the "My Bookings" section, at the check-in counter at the airport of departure or at the contact center. In the first and last case, a 20% discount is provided.

How to check in a flight on the official website of Siberia

Starts 30 hours before departure and ends 50 minutes. The service is not available to passengers who belong to a special category, have extra seats or are transporting animals (they only complete the formalities at the check-in desk at the airport).

Instructions for checking in a flight with Es Seven Airlines:

1. Go to the main menu of the site and select the "Online Registration" tab.
2. Write your last name in Latin letters, indicate the number of the ticket, reservation or order. Click "Register".
3. Mark the names of registered passengers, flight and click on the "Continue" button.
4. Those wishing to choose a different location can click "change". The floor plan will appear. Free seats are painted white. Select the desired option and complete the operation by clicking on the "Save and continue" button.

When the flight check-in on the official website of Siberia is completed, a message will be sent to the phone or e-mail. Print your boarding pass at the airport terminals or pick it up at the check-in desk. Be sure to arrive early enough to complete all formalities.

Please be aware that not all fares offer refunds, so additional fees may apply for changes. For example, these include "Business-Basic". In other cases, the exchange is carried out according to the terms of the tariff.

If you have any questions, please ask the S7 Airlines call center specialists by calling 8 800 700-0707. The call is free within Russia.

Passenger rating:

Passenger reviews 2018 (6)

S7 Airlines (Es Seven or SIBERIAN AIRLINES) is the second largest air carrier in Russia, operating domestic and international flights to more than 80 destinations, the “rebirth” of Siberia Airlines. It is part of the Russian holding "S7 Group" and since 2010 has been a full member of the third largest global aviation alliance "Oneworld" - an organization created for mutually beneficial cooperation and exchange of experience between the world's largest air carriers. Now S7 Airlines is a company with an annual passenger turnover of 9 million people, a developed network of airlines and a large number of partners around the world.

general information

Airline code:

1. ICAO: SBI;
2. IATA: S7.

Phone for help:

• +7 495 777-9999 (Moscow);
• 8 800 700-0707 (regions).

Email - [email protected].

Feedback (for questions) - www.s7.ru/about/contactus.dot is available after entering your personal account.

Representative offices and offices in Moscow:

1. Domodedovo airport, departure hall, 1st floor, next to exit No. 3 (24 hours);
2. Paveletsky railway station, entrance No. 3, Aeroexpress Hall (every day from 9 am to 9:30 pm);
3. Tsvetnoy Boulevard, 30, building 16 (every day from 9 am to 8 pm; break from 14:00 to 14:30).

Information about S7 Airlines representative offices in other cities and countries can be obtained at www.s7.ru/home/about/offices/ .

S7 Airlines is an airline operating through the official website; link - www.s7.ru. Many services can only be ordered there.

S7 Airlines tariffs

Wu "S7 Airlines» 4 main tariffs:

• Basic (Economy);

Airplane tickets at the lowest prices, but they cannot be exchanged or returned. A place in the luggage compartment is not provided, only 10 kg of hand luggage is available for transportation.

• Flexible (Economy);

More possibilities. On a purchased ticket, you can change the date or destination without paying additional fees, and when you check in online, you can choose your seat. To change the conditions of the flight, you will need to go to your personal account. For free transportation, 23 kg of baggage is added to hand luggage.

• Basic (Business);

Traveling in a business class cabin, but without the inclusion of all privileges. The purchased ticket cannot be returned, and changing the date of departure or direction can only be done for an additional fee. For things, one piece is available in the luggage compartment with a limit of 32 kg, and one piece for hand luggage weighing up to 15 kg.

• Flexible (Business).

Includes all Business Class benefits. Changing or refunding a ticket is available at no extra charge, and for carrying things you are given 2 pieces in the luggage compartment (64 kg in total) and 2 pieces in the cabin for carrying hand luggage (total weight - 30 kg).

You can pick up tickets at the best fare and find the minimum cost on skyscanner.

Additional Information. If you want to take extra baggage with you on the plane in addition to what is included in your fare, you can purchase an additional seat in the luggage compartment - it is designed for 23 kg and will cost 2.5 thousand rubles. For transportation of sports equipment (skis or snowboards), passengers of any class have access to 1 extra seat free of charge - up to 23 kg in Economy class, up to 32 kg - in Business class.

S7: online check-in

Online check-in is available for S7 Airlines passengers. To reduce your time at the airport, register at https://www.s7.ru/online_services/check-in/index.dot. You will be required to enter your identification details and follow the instructions to receive your boarding pass. You will need to print it out or download it to your phone in order to present it at the airport before boarding the plane.

You can check in for an S7 Airlines flight online for free. Additional payment may be required only for choosing a seat - during online check-in, it is determined automatically, and it cannot be changed immediately. If you are flying in Economy Class, you can change your usual seat for 300 rubles. If you want to book a superior seat, you will have to pay at least 1,000 rubles for it, depending on the conditions. You can do this through your personal account. For Business Class passengers and those flying with children, regardless of the fare chosen, this service is free.

Online check-in starts 30 hours before boarding.

Seat selection is not available for some categories of passengers (the airline itself chooses the most suitable):

• For people with disabilities;
• For children without an accompanying person;
• For those who are going to transport an animal;
• For passengers who require additional luggage space.

Connections

In case of connection problems: when due to the delay of one aircraft, the schedule was violated, and the passenger did not have time to get on the next flight, the airline will try to provide him with the next suitable flight. If the procedure drags on for a long time, all passengers will be provided with free meals and accommodation.

Flying with children

Passengers with children have privileges when choosing seats on the plane: they can reserve a seat for free during online check-in (but for those who accompany a child under 12 years old, extra comfort seats are not available), change the selected seat, even if the ticket was purchased offline airlines. Passengers with children under 2 years of age have the right to take on board a cradle or car seat in excess of the free baggage allowance, and up to 12 years of age - a stroller. S7 Airlines does not provide these items. If the car seat is suitable for installation on an aircraft and a separate ticket has been purchased for the child, it can be used on board, just like the carrycot. If the child does not have a separate seat, then it will not be possible to use carriers - they will be regarded as baggage and transported in the cabin or luggage compartment, depending on weight and dimensions.

Carriage of luggage

The free baggage allowance is determined in accordance with the selected fare. For passengers flying by standard "Basic", only 10 kg of hand luggage is available for free transportation (bag dimensions should not exceed 55 x 40 x 20 cm). In excess of the hand luggage allowance, you can take with you on the plane without surcharge:

• Small personal bags or briefcases;
• small equipment;
• Outerwear, canes, umbrellas, suits in a suitcase;
• Flowers and various printed publications: newspapers, magazines, etc.;
• Items necessary for traveling with a child: food and carrying (cradle / stroller / car seat);
• Items that are required for the movement of a passenger with disabilities: crutches or a wheelchair.

Important! Additional baggage will need to be paid in accordance with S7 Airlines fares.

Nutrition

If for some reason the standard menu offered on board does not suit you, you can order a special meal - its cost per passenger will be 150 rubles.

On board S7 Airlines you can choose a menu for:

• Infants (necessarily with mashed potatoes and milk);
• children;
• Vegetarians;
• Muslims;
• Those passengers who need a gluten-free and low-lactose diet.

All types of food (except for infants) must include salads and a hot dish. Ordering a special menu is available for flights lasting more than 3 hours.

Note! You can order a special menu only in advance - at least 24 hours before departure. You can do this on the official website by going to your personal account on the booking page and paying by card. For Business Class passengers, ordering a special menu is free of charge - you just need to contact the contact center at the numbers indicated above.

Main destinations and airports

S7 airlines is a Siberian airline, therefore its main hub is the Novosibirsk airport Tolmachevo. The second base airport is located in Moscow - this is the capital airfield "Domodedovo". In addition, S7 has additional hubs in several other parts of Russia: Vladivostok, Khabarovsk and Irkutsk.

"7 S" provides transportation to more than 80 domestic and international destinations. 41 destinations are located in Russia, the rest - in 26 countries in Europe, Asia and the Middle East. Many flights are operated under codeshare agreements with major overseas airlines such as British Airways and Emirates. S7 does not operate regular flights to the countries of North and South America, Africa and Australia.

Aircraft fleet

S7 operates an air fleet of 65 Airbus and Boeing aircraft. The oldest of all the carrier's aircraft, the Boeing 767-300 with the number VQ-BBI, has been in use for almost 22 years. The company's newest airliner, the Airbus A321-200, is just over a year and a half old. The average age of S7 Airlines aircraft is 10 years.

Promotions and bonus programs

The Priority bonus program has been created for S7 Airlines passengers. Its members receive miles for using the services of the airline and its partners, which can later be exchanged for various bonuses. Any person over the age of 12 can become a member of the program.

To participate in the program, first of all, you need to create a personal account on the official website of the company. After all the “I register…” procedures, you will receive the first 500 welcome bonuses.

What are miles for?

Accrued miles are of two types: status and bonus. The former allow you to change your status in the system to receive benefits in the future: there are 4 levels in the Priority program - classic, silver, gold and platinum. Receiving each subsequent one increases the number of accrued bonuses and provides additional benefits on the plane and at the airport. People receive these miles for flights with S7 Airlines and its partner airlines. Bonus miles are spent on purchasing tickets or upgrading the class of service, and you can earn them by staying in hotels, renting cars and paying for airline services with a bank card.

Video

S7 Airlines, Russia: fleet, routes, passenger reviews.

S7 Airlines performs domestic and international passenger air transportation. The airline has two transport hubs. The first is Domodedovo Airport in Moscow. And the second - in Novosibirsk, Tolmachevo airport. The hub in Novosibirsk has a long history, because S7 Airlines is a brand of Siberia Airlines.

The airline is actively implementing innovative solutions for customers. Its online service is one of the most convenient among Russian companies. The client through the site can not only choose a convenient flight and check in for it or see the current number of miles on his card, but also much more. S7 Airlines was one of the first in Russia to launch a mobile boarding pass service.

Flight geography

The bright green planes of S7 Airlines are immediately noticeable at any airport in the world. Their cheerfully painted sides are visible on the runways of Europe, the Middle East, Southeast Asia and the Asia-Pacific region.

The average age of S7 Airlines aircraft is eight years.

S7 Airlines also flies a lot to the CIS countries. This airline often serves as a lifesaver on not very popular routes. For example, S7 Airlines is one of the few airlines that regularly fly to the capital of Moldova. Therefore, if you want to go to Chisinau for an excursion to wine cellars or wander around the Old Town, you still have to look for a better air carrier than S7. S7 Airlines also fly a lot in Russia. The company's internal Russian routes are very diverse and well-organized, so you can choose the optimal connection time.

aircraft fleet

S7 Airlines boasts one of the youngest and most modern civil aviation fleets in Russia. The average age of aircraft is eight years. The S7 Airlines fleet consists of 20 Airbus A319, 15 Airbus A320, Airbus A310, Boeing 737-800, Boeing 737 MAX and Boeing 767-300.

Services on board

Passengers of the airline can use the Extra Space service and book seats in the economy class cabin with the distance between the rows of seats increased to 25 cm.

The weight for free baggage allowance is 23 kg, and on board the aircraft, passengers can take hand luggage up to 10 kg and dimensions 55x40x20 cm.

Business Class

The Business Class cabin is located at the front of the aircraft and is equipped with wide reclining seats (some aircraft have a footrest and adjustable headrest), a private bathroom, individually wrapped blankets and pillows, and a specially curated menu to please any gourmet.

For passengers of this class, the free baggage allowance has been increased to 32 kg, and two bags with a total weight of 15 kg can be taken into the cabin of the aircraft.

Loyalty program

The airline's customers can register and participate in the S7 Priority loyalty program. This program helps you earn miles and spend them on flights and services.

Contact Information

Airline address: Moscow, Tsvetnoy Boulevard, 30, building 16; tel.: 8 800 200-0007, 8 800 700-0707.