Forced return of air tickets. How to return s7 airline tickets correctly What does the law say about the return of air tickets

In the event that there is a violation of the terms of the air carriage agreement between the Carrier and the passenger, it is necessary to submit an application, indicate in it the data and circumstances due to which the flight did not take place, and attach documents. What is necessary?

1. Contact the official representative - he must put a mark, certify it with a stamp (flight cancellation before check-in).
2. Contact the registration service staff for your ticket coupons (the flight was canceled after check-in).

After completing these steps, you will be able to confirm the forced type of procedure and receive compensation.

The conditions may be as follows:

• flight rescheduling or cancellation;
• change of route;
• lack of space according to the class of service;
• returning the aircraft to the airport of departure;
• failure to carry out transportation from the transfer airport;
• landing at an airport not specified in the flight conditions;
• illness/death of a passenger (close relative).

In the event that the carriage was not carried out in full, the amount of compensation is the cost of purchasing the ticket, and if partially performed, the cost of the funds received by the passenger corresponds to the unfulfilled part of the carriage.

A passenger who decides to return a travel document on their own initiative will have to agree to the carrier's rules:

1. Refund carried out during the period ticket, unless otherwise provided, according to the selected fare.
2. In the case when this is a tourist flight, the documents are issued by a travel agency. All actions are carried out upon presentation of a passport and a travel document, in the place and in the currency in which the flight was paid.

S7 and e-ticket refund

E-ticket - this is a sheet, the usual A 4 format, which contains all the information about the future flight. Compared to its counterpart, it has several advantages:

• the possibility of ordering at any time via the Internet;
• purchase data is stored in the company database.

The document is official, i.e. is considered an agreement between the carrier and the passenger, its cost is lower, and the time spent on the purchase is reduced significantly.

If a situation arises when it is necessary to return it, it is necessary to provide identification documents of the passenger, fill out an application form, upload them electronically to the website. Also you can call the counseling center and provide your data there.

The money will be returned to the bank account from which the payment was made. The amount is returned to third parties in the presence of a power of attorney (notarized).

On an international flight

Not completed just in time a visa is not a reason for being forced. Only a voluntary refund is possible if the cost of the reservation has already been paid at the time of refusal to issue a visa by the consulate or embassy.

Filling out an application

The basis for compensation is the completion of an application at the official sales office of the company. Payment of refunds made on weekdays from 9.00 to 13.00 for the passenger, in whose name the travel ticket is issued in the presence of an identity document.

If you need to issue money to a third party, you will need a notarized power of attorney.

Actions on the official website of the company

In S7 airlines of the airline on the official website, the return procedure can be carried out by filling out a simple application form in the "My Bookings" section of your personal account. If necessary, the procedure can be carried out by calling the contact center S7 at 8-800-700-0707, 8-800-200-0007 (calls within the Russian Federation are free of charge). You can order a call to the company's call center through the Call Center tab, the button is located at the bottom of the screen.

Please note that when registering through the call center, the operator will ask you to provide your full name, passport details and date of birth, as well as the first and last digits of the card number from which the payment was transferred, the booking number and route.

Compensation of funds is carried out within 20 working days to the bank card from which the payment was made. All changes in the purchase of tickets related to their cancellation are carried out in accordance with the rules of the fare you have chosen.

Special rules of the company

The company establishes an additional collection of funds from passengers, charged if travelers wish to change some of the conditions of the flight (change of date, flight, booking code). The amount is determined according to the issued tariffs:

• until the end of registration - business and standard (without fee); economy and promo (1000 rubles or 20 euros for one ticket);
• in case of no-show - business and standard (no fee), in S7 return of promo tickets, economy tickets is prohibited.

In order to change the route of the flight, you should contact the agent who issued it, or the contact center.

Company S7 accrues bonus miles to all S7 Priority program members(S7 Priority), as a percentage of flight distance, booking class and fare:

• business - 300%;
• standard - 200%;
• economy - 50%;
• promo - 25%.

If the ticket is not used, bonuses can be returned. An exception is a no-show on a flight.

Is a full refund possible?

The passenger has the right to cancel the flight before the flight has departed, for this it is necessary to notify the carrier in advance. In this case, he is entitled to monetary compensation, its amount will depend on the period of time for which the refusal was made:

• per day - full price;
• less than a day - 75% of the price paid.

The Air Code of the Russian Federation provides for non-return of payment under the terms of the concluded contract and tariff package.

You can get acquainted with the current rules and regulations of passenger transportation, choose a convenient flight, order a ticket online or by dialing the contact center number.

If unforeseen circumstances nevertheless occur and you need to return your travel document, do not forget to follow a series of actions that allowed you to receive the maximum compensation amount.

Air tickets, in most cases, are purchased in advance, long before departure. But during the waiting period, any unforeseen situation can happen or plans can simply change. As a result, the passenger wants to get his money back and return the ticket.

This is governed by the laws of our country, but despite the general laws, each airline may have its own conditions, which should be studied when choosing a carrier. Let's figure out how you can return the purchased ticket s7. This is Siberia Airlines.

Returning air tickets in any company is a rather troublesome procedure. There are several different reasons why you can return such a purchase. This can happen due to the fault of the air carrier, as well as for personal reasons. At the same time, it will be possible to change or return both a travel document purchased personally and purchased electronically. This only affects the return process itself. The hardest thing is to return tickets purchased at a discount or promotion.

The return of a ticket through the fault of the carrier in c7 occurs under the following circumstances:

1. Rescheduling or canceling the flight you purchased the seat on.
2. Change of original route.
3. If there are no seats according to the class.
4. Return of the aircraft to the airport of departure. This happens if, for some reason, the aircraft was not allowed into the airspace of certain territories over which the route was located.
5. You were not transferred from the airport where the transfer took place.
6. The aircraft landed at an airport not specified in the flight itinerary.

It is important to understand that if the flight was partially operated, then you can return the amount for the ticket only for the unfulfilled part of the flight.

If you cancel your flight before check-in begins, you should contact the official representative of the company, who will make the necessary note about the cancellation of the route. If the flight was canceled after check-in, you should pick up coupons from the check-in staff. In assessing the circumstances that led to the return, the fact that your visa was not extended is not a valid reason for an involuntary return.

You can return tickets on the company's website, as well as in person at the central office of the carrier.

Dependence of the refund rules on the ticket tariff plan

The s7 company, like other air carriers, sell travel documents of various prices.

Depending on the price, there are several tariffs, each of which has its own return conditions:

1. Economy basic. They are completely non-refundable. If you did not come to the flight and have such a document in hand, you have the opportunity to change the departure date, flight number, and route. In this case, you will have to pay a fee for the operation. It is also possible to pay extra and purchase Economy Basic and Business Basic tariffs.
2. Economy Flexible. The conditions of this fare provide the opportunity to change the date to any other, as well as the flight number without paying fees. You only need to pay the cost of the ticket. This does not apply if you intend to change your flight number and date after your flight has been checked in. The condition is to pay the transaction fee. You can pay extra and purchase tickets on Economy Flexible and Business Flexible tariffs. When returning the document, if you are not late for the flight, the provision of the paid amount is carried out partially. If you are late, there is only a refund of the fare on unused sections of the route, without payment of airport taxes.
3. Business Basic. Under this fare plan, changing the flight and date of departure, if you do it in advance, is subject to the payment of a fee; if you are late for your flight or did not show up for it, you will also have to pay a fee to change the flight and date. The rate is fully non-refundable. Returning the ticket and getting money will not work.
4. Business Flexible. In this fare, you can change your ticket for another date and flight without paying fees, even if you are late or did not show up for the flight. The YR fee is fully refundable. The YQ tax is non-refundable and non-refundable.

In order to avoid problems, it is advisable to ask in advance how to change the ticket, since each carrier has different conditions. As for s7 travel documents, bonus miles are assigned to them, depending on the class and fare. It should be noted that bonuses can be returned to you only if you canceled the flight in advance, and did not miss it.

If the fare is refundable, it is worth considering that you can get the full cost if you cancel the flight earlier than a day - then you will be given the full cost of the air flight, with the exception of some fees that are specified in the company's rules. If you cancel your flight in less than a day, then the refund will be only 75% of the cost.

Where to apply for a ticket refund s7

To exchange a ticket, you can go to the official website of the company. It describes in detail how to change or return a ticket. You need to fill out a return application, which is located in the "My Bookings" section.

You can also call the call center and tell the employee your details, as well as the first and last digits of your card with which the payment was made. The call is made free of charge, you can also contact the operator directly from the site via the online line. Return contact is made via your e-mail - you will be informed at what stage the process of returning your ticket is.

According to the law, the return is carried out no later than 20 days, excluding weekends and holidays. If you want to personally contact the sales department, you will have to take into account that it works only on weekdays, and it accepts applications strictly from 9 am to 1 pm. If it was not you who purchased the travel document, then you will need a power of attorney from the person who paid for the purchase.

If you purchased an electronic ticket via the Internet, then you should know that this is the same document. You can easily return or exchange it. This can be done on the official website of the carrier using an electronic application. The money is returned to the account from which the payment was made, unless you specify otherwise.

Sometimes tickets are purchased at travel agencies or on the airline's website. In this case, to return the money, it is not enough to contact the company's website. You need to call the office or call center.

In each individual case, the application is considered individually, depending on the reasons that are indicated in the return paper. There are good reasons, such as the death or serious illness of a passenger or a close relative. In this case, you must submit documents confirming the reason for the refusal.

Conclusion

The refund of the ticket is carried out according to the rules of air transportation in our country. But when purchasing a ticket for a particular airline, be sure to take into account their rules. Read them carefully before booking and purchasing a document.

If you do not agree with the return rules, you can appeal the airline's decision to Rospotrebnadzor, Transport Supervision and higher authorities. An extreme measure may be to go to court, but in this case it is advisable to enlist the support of an experienced lawyer.

It is advisable to plan your trip well so that you do not have to change your purchase. And if you have unforeseen circumstances or the airline has violated the conditions of the flight, try to negotiate with the s7 carrier to return the ticket.

On December 1, 2015, S7 Airlines (the legal name of the company is S7 Siberia Airlines) launched a new fare system.

As a result, the passenger can choose the required fare, guided by the presence or absence of available (required) options. In total, the following tariffs have been put into effect:

• ECONOMY BASIC;
• ECONOMY FLEX;
• BUSINESS BASIC;
• BUSINESS FLEX.

Important! There were not only tariff changes. Now the company provides the opportunity to carry hand luggage up to 10 kg (the weight of hand luggage on the plane was previously 7 kg), get 25% more miles for members of the S7 Priority program (the number of miles has been increased by S7 Airlines from 25% to 50% at the minimum fare) , purchase any fare until the flight is fully loaded.

In the Economy Basic tariff plan, the airline included a flight (1 seat) + 1 piece for hand luggage, the weight of which is 10 kg, and the dimensions must correspond to the parameters 55-40-20 cm.

Baggage at this rate is paid and is calculated from the cost of 2500 rubles for one segment: 1 piece of luggage for 23 kg of luggage (the norm for the luggage compartment is 203 cm). For international flights - calculation and payment in euros, for flights with transfers (domestic / international) - calculation also in euros. When buying an air ticket and paying for baggage online, the passenger receives a discount (according to the payment rules), and the cost of 1 piece of baggage will be equal to 1,800 rubles. It is worth paying attention to the fact that according to the rules of the company, the price of baggage transportation in case of a transfer (on the company's domestic flights) is doubled.

If the allowance is exceeded, the baggage allowance is calculated based on the following parameters.

Calculation of surcharge for excess baggage

Important! If a passenger has to wait between connecting flights for more than 24 hours, then the transportation conditions are as follows: baggage is checked in to the first connecting point.

Free of charge (that is, if you already have a paid seat, in addition) you can carry baby strollers, cradles, car seats for children (as hand luggage or luggage), but only if a child is also registered on the flight. If there is no child, and the stroller is intended, for example, as a gift, then it is paid for like the rest of the luggage. The airline also allows one set of skiing or snowboarding equipment to be carried free of charge if the weight of the carried set does not exceed 32 kg. The conditions for transportation of a larger set are the same as in the case of "non-standard" cargo.

Important! Members of the S7 Priority program with Ruby status are entitled to 1 free piece of baggage (up to 23 kg) even at the Economy Basic fare.

Irregular baggage

Aircraft can also carry non-standard cargo, that is, luggage that does not meet the norm (more than 203 cm and heavier than 32 kg). Before the flight, you need to contact the company in order to clarify whether it is possible to transfer such cargo on the desired flight. If there is a possibility, then, most likely, the company will offer to buy 3 standard pieces of luggage, and the tariff plan will not be taken into account in this case. The maximum allowable weight for transportation is 50 kg. But the question of how much baggage costs on an airplane for the disabled, which naturally exceeds the weight of 50 kg, can be answered unequivocally - wheelchairs and other large-sized assistive devices can be transported at a standard rate or free of charge, if they can be placed in the cabin.

Transportation of animals

A container with an animal is considered excess cargo and must be paid for. Most often, the container is placed in the luggage compartment, taking into account its parameters (the total weight of the standing container must be more than 8 kg, the size must be more than 115 cm). If the container is smaller, it can be carried in the cabin.

Important! It is not possible to register the transportation of an animal online.

Service "Additional norm"

The company operates the service "Additional baggage allowance". In accordance with it, it is possible to carry cargo in an aircraft that exceeds the standard norm by 5-15 kg. You can use this service only once, and in some directions it does not work. When choosing an aircraft and flight, consider this point.

The regulations and standards mentioned above are internal and only apply on flights operated by the company. If we are talking about a code-share or a transfer with the participation of a partner company, then the calculation of the cost of baggage will take place in accordance with IATA standards, taking into account the "dominant" carrier. More detailed information on calculating the cost of baggage on such routes can be provided at the S7 Airlines contact center by phone numbers: 8 800 700-0707.

Baggage on S7 aircraft: rules of carriage

The company has certain baggage rules that should be considered when planning a trip:

1. There is a whole list of items prohibited for transportation (you can find out what is still forbidden to be transported at the information stands of the company at the airport and on the official website);

1. There is a list of items that can be transported in limited quantities: alcohol, scissors, aerosols and sprays;
2. It is not recommended to carry food in your luggage. Baby food is carried in hand luggage (if it is intended for consumption during the flight);
3. It is not recommended to carry in baggage (preferably in hand luggage) items such as money, jewelry, electronics (laptops, smartphones, tablets), documents, keys;

Important! Baggage in the S7 aircraft is located in a special baggage area (compartment). Access to it during the flight is prohibited.

According to the AK rules, the following items are not subject to weighing if they are not packed:

• bags (ladies') and briefcases;
• folders with business papers;
• outerwear;
• books and magazines intended for reading on the plane;
• baby food;
• digital equipment (cell phone, smartphone, tablet, laptop, video camera, camera).

1. When flying within the Customs Union, if there is cargo to be declared, it is better to have a customs declaration on hand (the official website of the Domodedovo customs is http://domodedovo.customs.ru; on the same site you can find out what is forbidden to be transported to different countries of the Customs Union);
2. Packaging requirements: the integrity of the package should not be violated, sharp objects should not stick out;
3. Carry-on baggage rules are similar to baggage rules except for packaging.

More detailed baggage rules are available on the company's website, in the "Information. Transportation Rules.

It must be borne in mind that one bag (suitcase) is one piece of luggage. Payment will be made according to the tariff even if the bag weighs less than 23 kg. Packing two bags or two suitcases at the same time is not allowed.

Basic Economy Basic fare options of S7 Airlines

Passengers are also entitled to:

• 50% of miles (according to the S7 Priority program for S7 economy class);
• choosing a seat when registering on the website (company website - s7.ru) and when buying a ticket at the airport; the service is paid: for online check-in, the choice of a seat is from 300 rubles (depending on the direction), when buying a ticket at the airport - from 500 rubles;
• changing the fare conditions for domestic and international flights (from Economy Basic it is possible to exchange for Business Basic class S7): until the end of check-in - 3,000 rubles (60 euros), in case of no-show for a flight - 5,000 rubles (80 euros);
• snack (hot meal) during the flight.

Important! Refund of the ticket under the tariff plan "Basic Economy" is not available. Open Date and Stopover options are not available with this option package.

S7 Airlines clearly regulated the rules for carrying hand luggage and baggage and the cost of transportation. A flight to the S7 economy class is a real opportunity to save money for those who like to travel light without burdening themselves with extra cargo.

Video

Buying tickets online has a number of advantages, for example, saving time, no commission fees, choosing the optimal cost, the ability to take a ticket not only for yourself, but also for relatives and friends, as well as a number of other advantages. However, in some cases it is required to refund S7 tickets. This may be due to personal reasons or the fault of the carrier.

Terms and conditions of return

A ticket can be returned in the following cases:

• cancellation or postponement of the scheduled departure;
• a change in the route on which the aircraft was originally supposed to fly;
• lack of places, according to the class;
• returning the aircraft back to the airport if for some reason it was not allowed into the airspace of a certain country;
• transportation from the connecting airport was not carried out;
• landed at an airport not originally designated in the itinerary.

Note! If the flight was made partially, the amount for the ticket will also not be fully refunded.

The ticket refund policy depends on the class in which the passenger is flying. The company offers several tariff plans.

S7 airline ticket

Tariff "Business Flexible"

The passenger can return the ticket or exchange it for another date if he was late for the flight without losing money. There is a return of the YR rate tax, the YQ tax is not refundable or exchangeable.

Tariff "Business Basic"

If the passenger applied to the carrier in advance with a request to return or exchange the ticket, a fee must be paid. If you miss your flight, the traveler is also required to pay a fee to change the date of departure. In fact, tickets in this tariff plan are non-refundable, there is no way to return a ticket and make a refund.

Tariff "Economy Flexible"

A passenger under this tariff plan has the opportunity to change the date of departure or return a ticket without paying fees. The only thing is that an additional payment is required for a ticket if it costs more than the previous one. If the passenger missed the flight, did not take off and wants to change the date of departure, the fee must be paid.

Tariff "Economy Basic"

If the passenger did not fly at the economy fare, he can change the date and route, subject to payment of cash fees. Also, the traveler can pay an additional amount of money to purchase tickets under the "Business Basic" and "Economy Flexible" fares of S7. It is not possible to return the ticket, since the ticket for this tariff plan is non-refundable.

Note! In all cases, if the ticket is refundable, the traveler can receive the full amount of funds only if he cancels the flight no later than 24 hours in advance.

According to Art. 108 of the Air Code, provides for the possibility of a passenger to refuse a flight and establishes the rules for the return of funds paid for a ticket. In accordance with this law, the amount due for a refund depends on how much time before departure:

• if no later than 24 hours before the end of registration, the cost of the ticket is returned to him, minus the costs incurred by the company for the provision of the service;
• if later than the specified period - minus the costs of the air carrier and 25% of the cost as a commission;
• if after the end of registration - return is not possible.

Air Code

Cases when you can return money for a ticket

If a passenger wants to return a ticket due to a carrier-related reason, there is a list of cases in which this can be done, approved by S7. You can return a ticket if:

• Cancellation or delay of an airline flight after check-in. The application for a refund of funds is carried out after registration. It is also necessary to take ticket flight coupons from the employee. If this is not done, the ticket will be considered used, despite the fact that the flight was delayed or canceled.
• Illness of the passenger, members of his family or death of close relatives. Close relatives - husband or wife, mother or father, grandmother or grandfather, brothers and sisters. In this case, it is required to document the illness or death.
• Refund of S7 airline tickets is carried out, if there was a change in the route by the carrier. The airline must warn the passenger by all available means. Then he decides whether to fly or not. If the traveler refuses, the amount of money is returned in full.
• Incorrect ticketing. If the passenger noticed a typo in filling out the documents, he needs to contact the carrier to agree on further actions.
• The inability of the airline to provide a seat to the passenger. If an economy class ticket was purchased, but there were no seats in it, the passenger must be placed in business class. If a business class ticket was purchased and there were no seats in it either, the passenger is transferred to economy class and the difference in the cost of the ticket is returned. Return of tickets to the company "C7" can also be carried out.
• The flight has been rescheduled to an earlier or later date. The passenger must submit documents confirming the loss. The company must reimburse.

How to return a ticket

In this case, it is necessary to tell the operator personal data, the first and last two digits of the card with which the ticket was paid, as well as the reason that forced the ticket to be returned. The call is free. Contact center S7: phone 8 800 700–0707.

If a passenger is interested in how to return an S7 ticket purchased via the Internet, they need to go to the user's personal account, select a ticket and click "Cancel booking".

Bonus card with miles accrual from S7

You can contact the support service via the feedback form, which is located on the official website of the S7 organization. So you can also return tickets electronically. Communication is made through the user's e-mail, information regarding the stage of progress will also be sent to the address.

Refunds, in accordance with legislative acts, must be made no later than 20 days from the date of filing an application with S7 Airline.

Note! When personally contacting the air ticket sales office where the ticket was purchased, you should remember that these issues are dealt with by employees from 9-00 to 13-00. If the ticket was bought by a friend or relative who did not apply to the department, but by his friend or relative, it is necessary to present a power of attorney upon delivery.

In what cases the ticket is not refundable

The money for the ticket is not returned by the carrier if:

• a non-refundable ticket has been purchased;
• there is no good reason to return.

The amount for a non-refundable ticket can be returned only in two cases:

• serious illness, which is confirmed by a medical certificate;
• death of a passenger - relatives can apply for a refund.

If the company refuses to return the money, the issue can be resolved in a pre-trial or judicial procedure. To begin with, it is required to send a claim to the address of the carrier, if no measures have been taken, the statement of claim is delivered to the judicial authorities. In any case, it is required to hire a good lawyer who will negotiate and protect the interests of the passenger. In most cases, the court takes the side of the traveler.

Note! If the passenger decides to buy a ticket with miles, they must also be returned to the account.

S7 ticket refund rules are similar to those of other air carriers. The main thing is to contact the company as soon as possible to process the return. If the carrier refused, and the passenger has documents confirming the impossibility of departure, you can draw up a statement of claim in court.