Why was my s7 miles refund denied? Bonus miles under the Priority program from S7 airlines: how to accumulate and spend? Extended bonus duration

Many have heard of such a concept as “airline miles”, but it is not always clear what they are and how they can be used. Modern airlines use loyalty programs to attract more passengers on board their aircraft. Service during flights, ticket prices, meals and other services are approximately the same in many companies, and a system of accumulating bonus points called miles has been developed to attract attention.

They are charged for certain actions and purchases. For example, when registering on the airline's website, a certain number of bonus miles will be credited. When buying tickets, points are also given. Their number depends on the cost of the ticket and the distance between the points of departure and arrival. They can be accumulated and used to pay for various services provided by air carriers at any time. Most often, this is the purchase of a ticket, that is, the opportunity to fly for free.

S7 airline miles

One of the largest air carriers in Russia also has a bonus miles program called S7 Priority. You can become a member by registering on the airline's website or by calling the service center, then you will be able to enter your personal account.

When you visit your personal account for the first time, it is recommended to link your account to a mobile phone number. If the password is lost, it can be easily restored thanks to SMS activation.

s7 bonus miles have many advantages over competitors.

Welcome Miles.

Depending on how the member was registered, a certain number of miles will be credited. Each member registered on the site or through the service center will receive 500 miles after the first flight with this airline, an adult with a child will receive 1000 miles. When switching from a partner site, the number of bonus points is set by the partner site itself.

Retrieve miles from previous flights.

The company generously rewards those who have been using its services for a long time, but due to some circumstances could not take part in the loyalty program earlier. For all flights that took place during the six months prior to registration, a person will receive bonus points. To do this, you will need to confirm all previous flights in your personal account.

Extended duration of bonuses.

Miles do not expire during the year in which they were earned, plus the next two years. For those under the age of 12 enrolled in the program, they do not expire until their respective birthday.

Prolongation of accumulated miles.

Miles are renewed when flying at least once a year on a regular flight by S7 or another partner company. At the end of the year, you can use the extension of the term for a fee, but there is a limit on the number - no more than 10 thousand.

Motivational accumulation system.

The S7 Priority program enables its customers to earn even more miles by granting one or another status over time. The more often the client uses the services of the company, the more prestigious the status and the more bonuses it gives. There are four in total:

classical;
silver, allows you to check in at business class counters, choose seats in the cabin and accrue an additional 25% of miles from each purchase;
gold, has the advantages of silver, 50% extra and access to the superior lounge;
platinum, in addition to the pluses of gold and 75% of additional accruals from the purchase, allows you to get free additional service twice a year on any flight.

These and other advantages attract more and more passengers to S7.

Ways to earn S7 miles and how to spend them

Bonuses are awarded for the following transactions:

flights with S7 airline;
flights by partner companies;
use of special bank cards of Tinkoff bank;
using the services of an air carrier on board the aircraft and at the airport;
purchases through websites and organizations included in the list of partners of the S7 loyalty program (banks, travel agencies, hotels, restaurants, etc.)

In order for bonuses to be credited to the account automatically, it is necessary to indicate its number when performing the operation.

You can quickly accumulate ten thousand miles as follows: register on the site, this will give you the first 500-1000 bonuses. Pay for purchases with a partner bank card called S7 Tinkoff. Participate in promotions and make purchases on partner sites. Soon this will allow you to accumulate the first 10 thousand bonus points.

A good helper for calculating bonuses for a flight is a mile calculator. You can find it on the company's website. The interface and calculation method are simple and convenient. For example, you need to calculate how many bonuses will be credited on a flight from Moscow to Paris. To do this, indicate the points of departure and arrival in the appropriate columns, select the airline operating the flight and indicate the type of S7 Priority card. Calculations take a matter of seconds and a table will appear on the screen telling you how many miles will be credited, depending on the fare.

There are premium rates Optimum and Priority, which have large accruals. You can learn more about them in the service center and on the website.

The reader must have wondered what and how to pay with S7 miles. You can spend them in several ways:

pay for a ticket to one of the proposed countries;
change a seat on an airplane from economy to business class;
transfer to another person;
for charitable purposes.

You can do this online or by downloading the app. The full list of countries for flights is available in the personal account, as well as opportunities for charitable donations.

For those who do not have enough bonuses to buy a ticket or service, c7 offers to buy miles . For this, the following conditions must be met:

participation in the S7 Priority program;
at least one flight on S7 flights in the current or last year;
a tariff that supports the function of accruing bonuses.

You can purchase no more than 10,000 miles per year. The transaction cannot be cancelled.

FAQ

Do you need to earn miles if you fly rarely?

Savings are relevant for flights more often 4-5 times a year. Otherwise, it will not be possible to accumulate a sufficient amount and spend them on time.

Is there any benefit in this or is it a way for airlines to extract extra money from the passenger?

With proper travel planning and careful reading of the conditions, the program allows you to save money on buying tickets. Paying for tickets with bonuses is a good thing, but do not chase unnecessary purchases that some sites impose that say: "We will credit you with a bunch of extra points to your account."

How many miles do you get for flights?

The amount depends on the distance between settlements, the tariff and the type of card. More accurate information allows you to calculate the miles calculator on the company's website, which displays the completed calculation on the screen.

This service from S7 airlines is a good way to save money on flights. Accumulation, receipt and spending of bonus miles are available in several ways and everyone will find a convenient way for themselves. If a passenger rarely flies on airplanes, the accumulated bonuses can be presented to another person or spent on a charity program.

*These conditions are current as of May 2018.

The S7 Priority program is designed to create all the conditions for a comfortable flight and waiting for your flight. But before you start enjoying all its benefits, people have a lot of questions about accumulating miles, their validity, restoring and issuing a status card.

The answers received will allow you to fully understand the situation and determine the most appropriate status of the program for yourself. It is because of the lack of information that customers most often have problems and controversial points.

How can I find out my s7 Priority membership number?

To find out the membership number in the S7 Priority program, you do not need to call anywhere or make a special contact. It is printed on the client's partner, temporary or name card.

What is the validity period of s7 miles?

According to the established rules of the developers of the S7 Priority program, regardless of how many miles the client has accumulated, they are stored for 1 year after using the service or flight, as well as for the next 2 years, under certain conditions.

In order for miles to be automatically renewed for another 12 months, the following is required:

fly at least once a year so that the miles do not burn out or. To do this, you need to use the services of S7 Airlines or any other airline that is part of the oneworld alliance. At the same time, it should be taken into account that the tariff must participate in the program for accruing bonuses;
accumulate 5,000 bonuses per year, excluding welcome miles, and pay for services and goods with a joint card from any Russian bank S

To extend the validity of the received bonuses, you will have to contact the hotline and, for about 250 rubles for every 500 miles.

Status members of the s7 Priority program - what is it?

All members of the s7 Priority program have the opportunity to upgrade their status and take advantage of the many opportunities by flying regularly with S7 Airlines. There are 4 statuses in total, namely:

Silver. The client will receive +25% to the accumulated miles, will be able to check in at the business desk and choose a convenient seat on the plane for free.
Gold. +50% miles on flights, free seat selection and access to luxury lounges.
Classical. The ability to exchange S7 status miles for awards and a gradual transition to a more elite status.
Platinum. Here, the client will be credited with +75% to the miles earned, they will be provided with a free choice of a seat on the plane and an upgrade. Also, the person will have the opportunity to visit the first class lounge.

Are there S7 Priority promo codes?

The S7 Priority program provides for the use of promotional codes. To take advantage of this opportunity, when booking a ticket, the client must enter a promotional code in the application on the phone or on the PC. Further, the discount will be calculated automatically, according to the tariff, or will remain fixed. It is also worth considering that it will not be combined with discounts for a child and other things.

The promo code itself consists of several characters. They are published by the organizers by any available means so that this information reaches the participants of the S7 Priority program as soon as possible. If the special offer is used in a timely manner, the ticket buyer is guaranteed to receive a discount.

Coupons with a discount code can be redeemed by customers in the following ways:

How to add passport, visa data in your personal account?

For the convenience of customers in the personal account, it is also possible to add passport and visa data. Consider “step by step” what you need to do to add data.

Conclusion

In order to take full advantage of all the benefits of the Priority program, it is recommended that you first familiarize yourself with all the subtleties and consider individual situations that may arise in the course of cooperation. This will help to avoid unnecessary conflicts and misunderstandings with the accrual of bonuses.

Regular customers Russian airline S7 Airlines can travel even more by becoming members. Having accumulated enough bonus miles on the card, they can be exchanged for tickets, services of the airline and partners (car rental, hotel reservations, purchases). In this way, the company expresses gratitude to passengers for the fact that they constantly give preference to it.

Can I buy a plane ticket using status miles on the S7 official website?

One of the frequently asked questions is, can I redeem miles when I buy an award flight ticket in economy or business class? The answer is yes!

However, in addition to their required number, at least one flight with S7 must be made in the current or past year.

Ticket purchase cost depends on the chosen tariff– “Optimum”, “Priority” and “Promo”.

2. Optimum redeemable redeemable redemption miles for an award flight, but seats are limited.
"Priority" has no such restrictions, but its bonus value is three times higher than the "Optimum" tariff.
"Promo" is valid for economy class flights. Its cost is the lowest, but does not include a ticket refund, regardless of the reason.

In addition to tariffs, premium zones are also taken into account.

Further on the site, you can pre-calculate the amount that will be charged using the service " Miles Calculator". You can find it in the S7 Priority tab in the Earn Miles section. Suitable for calculating S7 flights and partner airlines.

Can I buy miles for money on the S7 Airlines official website?

Traveling again soon, but there are not enough bonuses for an award ticket? Do not be upset: there is a purchase of C7 miles (S7). Only passengers registered in the loyalty program who have made at least one flight with S7 Airlines in the current or last year at the fare included in the miles accrual can buy them in addition. A maximum of 10,000 miles can be purchased per year. The minimum purchase amount is 500. The service is irrevocable, that is, the transaction cannot be canceled. The fee is also non-refundable.

In addition to the official website, there are specialized forums and exchanges where you can buy or sell unnecessary miles at a reasonable price. In such places, the unit cost may be identical to the air carrier's official exchange rate. Sometimes miles are cheaper.

In any case, the transfer of miles is carried out only on the S7 website.

The rules stipulate that you can transfer miles to anyone. So, this way to part with the accumulated bonuses is also suitable.

Miles recovery

If you forgot to show your loyalty card or indicate your account number, and for this reason the flight was left unaccounted for, then you can restore miles on the S7 Airlines website. To do this, you need to go to your personal account, fill out the proposed form and send a request. It is important that the personal data in the ticket match those specified in the member's profile.

The passenger has 6 months to restore the miles if the flight was made on an S7 Airlines flight. A year - in the event that he used the services of a partner airline.

Transfer S7 miles to another person

Registered users have the option to transfer miles to another person. You can transfer up to 10,000 miles from account to account during the year.

The cost of the service for transferring the minimum number of miles (this is 500 miles) is 375 rubles.

To do this, you need to have the required number of them on your account and make at least one flight at that moment as a registered member on an S7 flight at a fare participating in the bonus program. The service is non-refundable and cannot be cancelled. The fee for it is non-refundable.

How to donate bonus miles to charity?

You can donate miles to charity in the following ways:

Online form option. In the "S7 Priority" tab, select the "Charity" section. Next, indicate the charitable foundation, the number of miles and click the "Perform transfer" button.
Call the Program Service Center at 8 800 700-90-10.

Miles validity period

The accumulated miles are valid until the end of the year in which the flight was made, and two subsequent ones.

If they are not used or renewed, they will burn out.

If you become an active member, then the validity period is extended for another year.

How to become an active participant?

Take at least one flight with S7 or Oneworld alliance partners at a mileage eligible fare during a calendar year.
Earn at least 5,000 miles (welcome miles do not count).

Miles of members aged 2 to 12 are stored according to different rules - they do not expire and remain on the account when the member stops using children's mile card and begins to be serviced on a general basis.

How to check your miles?

Each S7 Priority member can find out how many miles are on his bonus account. Perhaps they have accumulated enough to use them. The remaining miles on the S7 Priority card can be seen in the profile of your personal account. Below the block with personal information is the block "My miles", which indicates the card number, its type, as well as the balance of miles.

How long does it take to earn miles?

Accrual in progress automatically after flying on S flights 7, if the passenger presented the card or provided the account number during checkout. Some airports are not equipped with an automated passenger departure system. In this case, bonus miles will be credited within 45 days. A prerequisite is that the flight must be made at a fare that participates in the accrual of bonus miles, and the passport data on the ticket must fully match the data specified in the S7 Priority program.

Today, commercial competition has reached great heights. In almost all areas of life, you can successfully find an alternative to a product and service in terms of price, quality and characteristics. The Soviet principle of "take what they give" is long gone. Goods and services (from airline tickets (S7) to tape recorders), domestic and imported, flooded the Russian market, as well as the world market. Products today need not only to be released at a high level, but also skillfully presented to consumers, and then also skillfully sold.

Miles (bonuses)

The new situation, which is quite difficult for manufacturers and distributors, makes them actively look for more effective ways to attract consumers. In the field of air travel, the mile becomes a reflection of the latest methods. Many airlines have similar bonus reward programs. Of course, it is more profitable to apply the same preferential offers from entire aviation alliances, which include a number of carriers at once. This makes it possible to collect miles faster, and then spend them more efficiently. A striking example of such an organization is S7.

But how to use S7 miles? Today we will look at how to accumulate bonuses and how to spend them. There are many ways, as they say, for every taste and budget. You can earn bonuses not only directly for flights, but also for the purchase of goods and services in partner companies. You can spend miles to upgrade your passenger status (this gives you additional privileges in the form of a better service), expand the available list of services, pay for some services at the airport, and so on. This is just a brief overview, we'll talk more about each way to "earn" miles later.

What it is?

A mile in this aspect is not a measurement of space, but serves as a unit of bonus. The amount of bonuses makes it possible to use certain services for free - from buying a ticket for a flight to various benefits. The cost of a mile, benefits characteristics, acquisition process and other parameters are developed individually for each airline, so passengers should ask employees about the specifics of the benefits program in this particular organization. This allows you to work very diverse. Next, we will look at how to spend S7 miles?

Preferential policy S7

S7 Airlines (better known as Sibir in previous years) is one of the largest airlines in Russia in terms of the number of flights. Nearly ten million people a year fly on its planes. The main production points of this company are Novosibirsk airport Tolmachevo and Moscow Domodedovo. Of these places, there are flight routes to 83 destinations, including regions of Russia and 26 states outside our country.

S7 has a solid technical base that allows it to pursue a vigorous flight policy. To date, the company has fifty-eight aircraft, of which the oldest is over twenty years old, and the newest is not yet five.

S7 is currently a direct member of the Oneworld alliance, which, in addition to S7, includes fifteen more major airlines. In addition, other companies became partners of this organization, usually covering the tourism sector, selling tickets, car rental, hotel booking services, and so on. This gives you more options on how to use your S7 miles.

S7 bonuses

S7 Airlines, as well as a significant number of major air carriers, of course, has its own bonus client program, which makes it possible to receive bonus miles for using its services and the services of official partners. How to spend S7 miles? They can be spent on the purchase of passenger tickets for regular flights, which allows you to travel almost free of charge. The process of earning miles and buying tickets is quite primitive and transparent, but there are some peculiarities.

The airline accrues S7 bonus miles for any air flight. With a regular customer status, about five hundred miles are recorded for any paid flight. And then everything will depend on the passenger himself, his activity while traveling. The more the client uses the services of the company, fly more often and over long distances, the faster the bonus miles will be accumulated.

Accumulation of miles

How to earn S7 miles? There is only one way to increase the amount of available bonuses in this category: to constantly fly passenger flights of your aviation companies - members of the OneWorld alliance.

The "noble" level contributes to the expansion of passengers' opportunities to accumulate bonuses and, accordingly, the growth of privileges:

Silver - increases the number of qualified miles earned for air travel by 25%.
Gold - by 50%.
Platinum - 100%.

To acquire one of the privileged statuses, you need to accumulate a set number of qualifying miles for a chronological period of one year: 20,000 - to receive a silver status, 50,000 - to receive a gold status, 75,000 - to receive a platinum status.

Time of existence

The validity of S7 miles of all existing elite statuses is limited in time. All of them have a period of implementation within one year, following the year of the flight, after which the assignment of this level was made. But if the passenger is under the age of twelve, his bonuses do not expire until the age of majority.

How to earn miles

Let's look at how to earn S7 miles? Immediately after registration in the existing program, all its next members are provided with five hundred bonuses. There are several ways to increase their number.

Firstly, miles are earned for participating in flights with S7 airlines and all friendly partner organizations. Miles earned are affected by the distance travelled, the fare used and the flight class. For example, a promo fare gives 0.25% of the miles earned, an economy class allows you to increase the number of real miles by 50%; the standard doubles the amount of such bonuses, and the business class increases this figure at the rate of two bonus miles for every actual mile flown.

When do S7 miles expire? When you purchase a ticket or check in for a flight, you must mark your Benefit Program ID. This is a significant point, because otherwise you can be left without miles. If the passenger, due to some circumstances, did not mark his identification, the required benefits must be renewed within three months after the flight. To do this, you must provide the received e-tickets and the originals of the remaining boarding passes to the appropriate website or send documents through your personal account on the airline's website. By the way, you can restore bonuses for flights made within six months before registration and recorded in the program.

You can also open a new account with Russian financial institutions: Alfa-Bank, UniCredit Bank or Bank of Moscow. There are bonuses for this too. How much do S7 miles cost?

For example, Alfa-Bank gives from 1 to 1.75 miles (the amount of bonuses depends on the type of bank card received) for every 60 rubles that have left the card and gives from 5600 to 1000 welcome miles.
UniCredit Bank guarantees 1-1.5 miles for spent 60 rubles, but transfers from 2,000 to 6,000 welcome miles.
The third financial institution, the Bank of Moscow, allocates miles for every 40 rubles (from 1 to 1.75) and gives from 1,000 to 3,000 welcome miles when you apply for a card. Such bonuses are automatically transferred to your checking account once at the end of each elapsed month. In this case, you do not need to constantly indicate the membership number when making a payment by card.

How to earn S7 miles with personal services? Bonuses are also accrued in case of accommodation in partner hotels, among which there are real "pearls". A significant part of these hotels transfers guests 500 miles for 1 night of stay. When booking a hotel, as well as at the next check-in, you should indicate the number of participation in the S7 Priority program for the corresponding accrual of miles.

Miles will be transferred to the account of a member of the S7 affiliate program when buying goods in stores of various well-known grocery chains, which mainly exist in the capital, but are gradually moving around the country. Miles can often be earned through special special promotions that appear from time to time on the airline's own website. In particular, 1,500 miles are credited upon purchasing YotaPhone 2.

Renting a car is also a way to earn miles. It should be pointed out that there are several serious popular car rental companies in this area. Using their services, you can increase the amount of bonus miles, and significantly. Another original and interesting, albeit in many ways difficult, way is to create reviews on TripAdvisor. These listed and other mileage earning levels can be found directly on the personal page on the airline's website.

Implementation

The passenger must remember that the received bonuses cannot be cashed out. However, do not forget that they can be spent depending on personal tastes and needs for various purposes:

Purchasing S7 tickets. There may be a discount or even a free flight to some destinations. How many miles do you need for a free S7 flight? With the cheapest award tickets on S7 airlines, you can make round-trip flights within the country and take advantage of some close flights abroad. The only caveat: at airports, all payments are always made in "live" cash, so such cheapness can be deceptive at times. The "cost" in miles of a ticket of the Russian airline S7 can be seen on the organization's own website.
Change passenger status. By flying continuously, a passenger can upgrade services for a certain number of miles. True, if the ticket has already been purchased for bonuses, then such changes are not possible.
Travel long distances in business class. When many miles have already been accumulated, it is useful to apply them in the regions of Russia and the world at a great distance. At minimal cost, you can fly to the Far East or other places.
How do I pay with S7 miles when traveling with other OneWorld airlines? The accumulated bonuses allow you to pay for a flight for one of one hundred and fifty air flights operated by fifteen airlines that are members of the OneWorld international alliance. This helps to save money both in Russia and abroad, in places where S7 does not operate.
How to spend S7 miles for charity? The non-profit Tomsk Foundation "Ordinary Miracle" solves the problems of children. He helps Russian families with a seriously ill child. The miles received can be transferred to the assistance fund - they will be spent on the purchase of air tickets for children who need to move to another locality or even a state for treatment.

Registration

To start working with the S7 Priority program, in order to start accumulating bonuses, you need to try one of the existing methods:

register on the S7 website in the S7 Priority program section;
get a branded card in the required financial institution;
note this fact on the company's website.

Then the client needs to fly a lot and collect a large amount of benefits. The more you fly, the more miles you earn. How can I find out how many miles have already been accumulated? You can check their volume on the website or find out by contacting an employee of the center. He will provide detailed information regarding this matter. When the required number of bonuses is collected, you can proceed to purchase a ticket.

Online Purchase

To do this, you need to go to the airline's website, then in the "Order a Reward" section of the website, you should send a request to book a ticket through your personal account. After that, you need to fill in the data about the future flight: destination, time, fare level, airline, passenger information, and so on. If there are available seats for the selected time, the booking will need to be confirmed. You can pay for the ticket and all related fees through the website. When the transfer goes through in the regular mode, a purchase confirmation will be sent to the e-mail marked during registration, as well as the necessary electronic ticket.

Specialized centers

Another way is to purchase the desired product (ticket) through the service center of the S7 Priority member program. By means of communication, you can notify a company employee of your desire to buy a ticket at the expense of existing S7 benefits. Then you need to act according to the instructions received by the operator, who will help you find a ticket for the required dates, and also independently implement the operation of eliminating the accumulated miles on account of the purchase of the ticket. How to find out how many miles S7? The specialist can suggest this.