Claim for a refund for air tickets - sample. Application for a refund for an air ticket Claim for a refund for air tickets

A claim for a refund for air tickets is written if the air carrier refuses to return the money during negotiations. The claim itself is used as evidence of the fact that the buyer used pre-trial settlement methods before going to court.

There are no clear requirements and rules for drawing up claims in the legislation, but this article will provide recommendations, following which you can competently draw up a procedural document.

When can I claim a refund for an unused ticket?

After changes were made to the Air Code of the Russian Federation in the summer of 2014, two types of air tickets began to be sold:

You can get almost the full amount of money back only when you return tickets, where there is a condition for their return, at least a day before the flight. If the ticket is returned later, the air carrier is entitled to a penalty in the amount of 25% of the ticket price. But at the same time, the passenger can still return three-quarters of the cost. But the surrender of even a return ticket after the end of the flight does not give the right to a refund.

Already from the very name “non-refundable ticket”, it becomes clear that the passenger will not be able to get the money back. An exception may be cases where a passenger was forced to miss a flight due to the illness of a relative traveling with him or the death of a close relative. But these facts must be documented.

Making a claim for a refund for air tickets

To properly file a claim for a refund, you must refer to the norms of civil law. Protection of the rights of tourists is also regulated by the norms of legislation in the field of consumer protection. A claim is a procedural document, it indicates the requirements themselves and the grounds on which they are put forward. It would be better if the claim uses the legal norms that were violated by the air carrier.

Also in the text, you can refer to the rules of carriage, which are issued along with the ticket. These rules must also mention the conditions for the return of the ticket. But if there are provisions in the conditions declared by the air carrier that directly contradict the law, then they are illegal.

The claim must indicate the period during which it must be considered, and the address where the response should be sent.

Filing a claim

Need to file a claim in a written form. Recently, correspondence is often conducted by e-mail, but not all judges then accept printouts as evidence. The address to which all claims are sent must be indicated on the ticket. You need to understand that the air carrier is responsible for the refund. A ticket can be purchased from an agent, in most of these cases the claim is still sent to the air carrier.

If all the rules for the return of the ticket have been met, but the money has not been returned, while oral negotiations do not give any results, you need to write a claim. You can also complain to Rospotrebnadzor and the Federal Air Transport Agency. But the surest way to get your money back is to go to court.

www.myt-jurist.ru

Complaint against the airline

Airline claim. According to the agreement concluded between the customer and the contractor, air tickets for charter flights and blocks of seats for regular flights of airlines were booked. However, when airport employees checked the tickets, it turned out that one of the purchased tickets did not exist. When contacting the representative office of the airline, it was reported that the ticket number was assigned to another person. Thus, in fact, the customer was forced to purchase another set of air tickets in the amount of three pieces, and make an air flight at his own expense. The customer demands compensation for the losses he has suffered.

IP
Registration address:
Actual address:

According to Agreement No. ______________ dated _______________, concluded between me - __________________________ (customer) and IE ____________________________ (executor) (hereinafter referred to as the Agreement), IE __________________, at my request, booked air tickets for charter flights and blocks of seats for regular flights of airlines.
In pursuance of clause 2.3.1 of the Agreement, I provided the necessary documents and data allowing the contractor to make a reservation.
Thus, IP_______________, on the basis of the application submitted by me, booked and provided air tickets for the following persons:

— _________________ (ticket number ________________);
— _________________ (ticket number ________________)
for flights _______________ _________ - _______/________ - _________, which is confirmed by the Booking List No. ____________ dated ____________, which, in accordance with clause 3.1 of the Agreement, is an integral part of the Agreement.
In order to fulfill the Agreement, I deposited funds in the amount of _______________ (_____________________________) rubles to the cash desk of the IP ____________.
However, when traveling back, from the airport of ______ (_______) to __________, when the airport employees checked the tickets, it turned out that one of the tickets purchased in the name of my wife, ______, does not exist.
When contacting the representative office of the airline "_____________", which was supposed to carry out air travel, we were informed that the ticket number belonging to my wife was assigned to another person.
Thus, in fact, I was forced to purchase another set of air tickets in the amount of three pieces, and make an air flight for my own money.
According to clause 2.1.1. of the Agreement, the Contractor undertakes to search for and book tickets ordered by the Customer for charter flights and blocks of seats for regular flights of airlines in accordance with the completed written application either by e-mail or on the website, the details of which are indicated in the details.
In accordance with clause 4.2.1. of the Agreement, the Contractor shall be fully liable to the Customer for damage caused as a result of incorrect execution of transportation documents.
IP ______________ did not provide me with information in advance about the cancellation of the reservation for the ticket purchased in the name of _________________, and also did not take any other actions, in accordance with the Agreement, to prevent the situation.
Therefore, as a result of the provision by IP _______________ of services for booking and providing an air ticket of inadequate quality, I -________________ suffered significant property damage, which IP ____________ is obliged to compensate in full.
In addition, please note the following.
According to paragraph 1 of Art. 4 of the Law of the Russian Federation "On Protection of Consumer Rights" dated February 7, 1992 No. 2300-1 (hereinafter referred to as the Law), the seller (executor) is obliged to transfer to the consumer the goods (perform work, provide services), the quality of which corresponds to the contract.
In accordance with Art. 13 of the Law, for violation of the rights of consumers, the Contractor is liable under the law or the contract (clause 1, article 13 of the Law).
Unless otherwise provided by law, losses caused to the consumer are subject to compensation in full in excess of the penalty (penalty) established by law or the contract (clause 2, article 13 of the Law).
In accordance with Art. 29 of the Law, the consumer, upon detection of shortcomings in the service provided, has the right to demand at his choice:
gratuitous elimination of shortcomings of the rendered service;
a corresponding reduction in the price of the service provided;
reimbursement of expenses incurred by him to eliminate the shortcomings of the service provided on his own or by third parties.
As a result of a poor-quality service, I was forced to purchase the necessary tickets on my own, paying their cost in the amount of ______________ (_________________________________) rubles.
Thus, the total amount of compensation for property damage caused to me as a result of improper provision of services under the IP Agreement _______________ amounted to: ______+ ___________ = _________________ (_____________________________________) ruble.
In addition, I suffered losses in the form of payment for legal services in the amount of _____________________ (seventeen thousand five hundred) rubles, which are also subject to compensation in full.

On the basis of the above, -

1. In order to compensate for losses caused by non-fulfillment of the terms of the Agreement No. _____________ dated ______________, concluded between me -________________ and individual entrepreneur ________________, to pay the expenses that I -_______________ incurred in order to restore the violated right in the amount of 103,481.00 (one hundred and three thousand four hundred and eighty one) ruble.
2. Reimburse expenses for payment of legal services in the amount of 17,500.00 (seventeen thousand five hundred) rubles.

In case of refusal or incomplete satisfaction of my requirements, as well as the absence of an answer to the claim, I will be forced to go to court with a claim for compensation for the material and moral damage caused to me. In addition, I will contact Rospotrebnadzor of the Russian Federation and the Prosecutor's Office of the Russian Federation with the requirements to take appropriate measures to eliminate violations of the legislation of the Russian Federation.
In this case, legal costs will be added to the amount of the lawsuit, including the costs of the services of a representative, whose assistance I will be forced to resort to.

Please send your response to your complaint to:

Claim (demand) for a refund for a ticket

Ticket refund claim - an official document that establishes the consumer's claim to the store for a refund and justifies the need to satisfy such a claim.

We present our sample claim, which includes claims both in terms of a refund for a quality ticket, and for a defective one, you just have to choose and return the money.

Here is our sample.

Ticket refund claim

straightaway

Store manager:
Address:

from:
residing(s) at:

"___"_______ _______ (specify the date) by me, ___________________________________, in the store "_____________", located at: _____________________________________________, a ticket was purchased for _______ rubles. In addition, delivery was paid for the ticket in the amount of ______ rubles.

In accordance with Article 25 of the Law of the Russian Federation “On Protection of Consumer Rights”, the consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, size, style, color, size or configuration.

The consumer has the right to exchange a non-food product of good quality within fourteen days, not counting the day of its purchase.

The exchange of a non-food product of good quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified product.

?‍♀️ Take the test on the site and straightaway find out if this item can be returned or not! ?

In this case, if a similar product is not available for sale on the day the consumer contacts the seller, the consumer has the right to refuse to fulfill the contract of sale and demand the return of the amount of money paid for the specified product.

Based on the foregoing, in accordance with Article 25 of the Law of the Russian Federation "On the Protection of Consumer Rights", given that a similar ticket is not on sale, I ask: to refund the money for the ticket in the amount of ______________ RUB.

Applications:
1. Copy of the warranty card.
2. Copies of sales and cash receipts.

If the ticket turned out to be of poor quality, then we insert this part, consider the features of the return and exchange of certain categories of goods.

?‍♀️ Take the test on the site and straightaway find out if this item can be returned or not! ?

In accordance with Article 18 of the Law of the Russian Federation "On the Protection of Consumer Rights", the consumer, if defects are found in the goods, if they have not been specified by the seller, has the right to refuse to execute the contract of sale and demand a refund of the amount paid for the goods. In this case, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality.

Considering that the shortcomings that the ticket contains have arisen due to circumstances for which the consumer is not responsible, I ask: to refund the money for the ticket in the amount of ______________ rubles, as well as the money for its delivery in the amount of ______________ rubles.

In case of refusal to satisfy my legal requirements on a voluntary basis, I will be forced to apply to the court for the protection of my rights and legitimate interests.

I ask you to inform me in writing about the decision made within the prescribed time.

Applications:
1. Copies of sales and cash receipts.
2. A copy of the document on payment for the delivery of goods.

Claim for a refund (sample)?

Claim for a refund is compiled according to the general rules of business correspondence and does not have any special features. If you are faced with the need to write a claim, but do not know how to do it, then we bring to your attention the material in which we will not only tell you how to draw up such a document, but also provide sample request for refund.

Claim for a refund. How to make a claim for a refund

As we mentioned above, such a claim is made in a simple written form according to the general rules of business correspondence. Such rules include clarity and conciseness of presentation, observance of a formal business style, absence of spelling and punctuation errors.

In the most general way money back claim has the following structure:

1. First of all, you need to indicate the name of the organization to which you are sending it, as well as the name of the official to whom the claim is addressed (director, boss).
2. Please enter your full name, address, and contact phone number below.
3. Then - the place of the claim (city) and the date of the document.
4. In the center - the name of the document ("Claim").
5. In its main part, it is necessary to report the actual circumstances of the case (for example, when and under what circumstances was the product purchased, the money for which you want to return, the reason why you are asking for a refund).
6. Specify the deadline for responding to the claim. Legislatively, this is provided only for state and municipal bodies (organizations), as well as for individuals whose activities are subject to the Law of the Russian Federation "On the Protection of Consumer Rights" dated 07.02.1992 No. 2300-1. In the first case, the period is 30 days, and in the second - 10. In addition, you must indicate in what form you want to receive a response (in writing or by electronic means of communication).
7. List of documents attached to the claim. They can be very different - starting with a sales receipt and ending with an expert's opinion or an inspection report.
8. At the end of everything, the personal signature of the applicant or his representative is affixed. In the second case, a copy of the power of attorney should also be attached to the claim.

The nuances of filing a claim for a refund

It is important to note that the claim must be made in 2 copies, while on the second of them (which will remain with you) the authorized person of the seller (the official who accepted the claim) must put the date of acceptance, his personal signature, its transcript and indicate the position held.

From the day following the day of filing a claim, 10 days can be counted for a response. If the seller does not send it and does not take actual actions to resolve the conflict, feel free to contact the consumer protection department, Rospotrebnadzor or the court for help. At the same time, applying to one of these bodies does not deprive you of the right to simultaneously apply to the other, that is, you can apply to all these institutions at once.

It should also be said that when applying to the court, it is necessary to comply with the rules of civil procedure: the rules for drawing up a statement of claim, the rules for filing it with the courts. The plaintiff's obligations also include sending copies of documents and a claim to the defendant and paying the state duty.

If you do not want to draw up and submit such documents on your own, then you can use the help of a qualified lawyer, and recover the costs associated with paying for his services, along with legal costs.

For clarity, below sample request for refund. If necessary, you can use it, adapting it to a specific situation.

Sample claim for refund

Head of Romashka LLC

Omsk, st. Lenina, 15

from Ivanov Petr Vladimirovich

Omsk, st. Leningradskaya, d. 5, apt. 13

On May 29, 2015, I purchased a pair of shoes in your store (black leather men's shoes). On May 31, 2015, after putting on the above shoes and getting to work, I found that the accessories were torn off on the shoes, as well as scuffs and paint defects.

In this regard, I believe that the pair of shoes sold by your organization is a low-quality product, and on the basis of Art. 18 of the Law of the Russian Federation “On Protection of Consumer Rights”, I ask you to return the redemption price paid for the goods in the amount of 2000 (two thousand) rubles.

The answer to this claim, as well as the actual actions to satisfy my legal requirements for the return of funds paid for low-quality goods, in accordance with Art. 22 of the Law of the Russian Federation "On Protection of Consumer Rights", I ask you to implement it before June 11, 2015.

If I do not receive a response from you and do not return the money I paid for a low-quality pair of shoes, I will be forced to apply to the Consumer Protection Department and to the court.

Signature: (personal signature) Ivanov P.V.

1. Copy of sales receipt No. 1 dated May 29, 2015 - 1 copy. per 1 liter

Subject: Claiming an airline for a refund

Theme Options

Claiming an airline for a refund

I ask lawyers to help.
It is necessary to write a claim to the airline in order to return the money for an unused ticket. I want to write myself. Is it necessary to refer to some articles and laws, in accordance with which I ask for a refund or not? If necessary, which ones? What percentage can I claim for delay, for each day?

If anyone has the text of the finished claim, I will be very grateful.

Or already spit on attempts to write yourself and go to jur. office to do it there?

Thank you all in advance for your replies. If there are any

XX December 2009 through the site http://www.aviacompany.aero I ordered a ticket for flight XXXXX-XX, departure XX.12.2009 at XX:XX from Domodedovo airport. Unfortunately, on Friday, December 20, 2009, I did not have time to register. It was not possible to make any marks on the printout of the electronic ticket: neither at the box office, nor at the office of the airline's representative office on the 2nd floor of the airport terminal (the office was already closed at 16:50).

I ask you to return the money for the unused ticket in accordance with the rules adopted by your airline. The letter confirming the order of the ticket is presented below. Also, as an attachment, I am sending a pdf file with a visa debit card scanned from the front side, issued by XXX Bank, with which the air ticket was paid. (The card expires today, December XX, 2009, however it has been reissued, the new card must remain with the same number)

How can a Belarusian citizen file a divorce with a Russian citizen? Hello! Help me please! I am a citizen of Belarus, my husband is a citizen of the Russian Federation. The marriage took place at Domodedovo in Moscow in February 2014. Now, with my child, I […]

If the payment was made in cash, it is received at the cash desk, and the refund will be received on the card within 30 days. It is not possible to return the full amount, due to the mandatory deduction of payments:

• collection of Russian Railways 192.70 rubles;
• service fees (if purchased online);
• commission of payment systems (if any were paid).

The procedure, conditions, amount of fees are published on the website of the transport company and are publicly available for review. You can get a loan to buy a new ticket, on a card or in cash. Choose the most convenient option from the list: When can I return a railway ticket? The timeframe in which you can process the procedure depends on the route of the train. The travel document will be accepted even after the departure of the train, but a smaller amount of the purchase price will be received.

Refund of electronic tickets on the website of Russian Railways

However, this procedure should be done no later than one hour before the train's departure. Reasons, terms and conditions for a refund Don't know how to get a refund for an electronic ticket from Russian Railways? We will tell you under what conditions you can painlessly do this.
Of course, there can be many reasons for a return, but let's consider the most basic of them (those provided for by the return rules). For example, it is quite possible to return a ticket purchased for domestic Russian trains at your own request.
Suddenly you changed your mind about leaving today and plan to do it in a couple of days. Therefore, if you issued a refund approximately 7-8 hours before the train's departure, then minus fines and fees, you will receive an amount not much different from the original ticket price.

Also, the return of the ticket is allowed two hours before the departure of the train. But in this case, only the original ticket price is included in the amount of compensation.

Refund for a Russian Railways ticket - terms and conditions

• less than 6 hours before the departure of the train, a refund of the fare is not made.
When returning an electronic coupon for an "international" railway train, the fee is 10 euros (for each seat). Calculated at the exchange rate of the Central Bank of the Russian Federation on the day of the issued return.
to content

When traveling in the CIS countries and neighboring countries For trains in the CIS countries and CIS countries, their own scheme for calculating the amount of refund is applied:

1. ticket price (except for a reserved seat) - less than 6 hours before departure;
2. ticket price and 50% in the reserved seat - less than 24 hours before departure;
3. the price of any ticket is more than 24 hours before departure.

Russian Railways claim for a refund for a ticket

In the event that the purchase of a travel document was made with electronic money, a refund can be made within 60 days. What if cash was paid? In this case, the money can be received at the time of ticket return.

What else do you need to know? Unfortunately, the exchange of electronic tickets is not provided even if you contact the ticket office. You will still have to cancel the old order and purchase new tickets in full compliance with the rules that were described above.

Therefore, no benefit can be obtained. It should also be borne in mind that in some situations, Russian Railways establishes special rules for some directions. In addition, much will depend on the class of the car.

Important

The exclusion list can be found on the company's main website. Ticket issued with errors If errors were made when issuing a ticket, it is not worth returning it to the box office.

When can I return a Russian Railways ticket - ticket return procedure

Here's how to hand over an electronic ticket of Russian Railways through the box office in a claim procedure. Is it easy to return a ticket in another country? The procedure for returning a ticket in another state is somewhat different. For example, you went on a business trip from Russia to Spain and for some reason missed your train. To return a ticket, you need to come to any return office with a passport and submit an electronic-paper document in the Russian Railways form.

Attention

Next, you need to receive a special form from the cashier with a mark on the return of the ticket, come to your homeland and appear at the nearest return office no later than six months. What are the important points to pay attention to? Pay attention to a few important points when handing over tickets.

Claim return rules

What documents are needed?

• a document whose details were specified in the order (original passport and birth certificate for children);
• blank ticket (if ticket without electronic registration) or order number (if ticket with electronic registration). Order number - these are the numbers at the beginning of the SMS about buying a ticket;
• application from the passenger indicated on the ticket (can be written at the box office);
• certificate from the hospital or sick leave (only for return due to illness).

How to return a ticket of private carriers? If the ticket includes a carrier from the following list:

• JSC TransClassService (“TKS”)
• CJSC TK "Grand Service Express" ("GRAND")
• Tverskoy Express LLC (“TVERSK”)

then the passenger fills out an application for a refund and sends it to the carrier along with the ORIGINAL supporting document received at the cash desk of Russian Railways.

How to return a train ticket on a claim

Less than 120 minutes before departure or 60 minutes after - the price of the reserved seat is not compensated;

• Commission fee of Russian Railways - minus one hundred ninety-two rubles 70 kopecks;
• Service fees - the amount depends on the price of the document (115-450 r);
• Payment fees - if the payment was through the terminal.

Terms of return of money For what period of time can I receive funds for the submitted document? According to the rules of Russian Railways, the funds spent are returned within 7 to 30 days from the date of delivery to the cashier. Application for a refund for a ticket - a sample In the application for a refund, you must specify the full name of the organization (in this case, Russian Railways), the applicant's data.

Below is a free-form request for a refund and compensation for the money spent. Do not forget to put the date and signature with a transcript.

It is important to know how to return an electronic ticket on the Russian Railways website: step by step instructions

CIS, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of services (including bed linen) is fully refundable; a fee is charged - 192 rubles. 70 kop. (for each place, the rate is set by the Federal Antimonopoly Service of Russia). Refund of tickets for travel in international traffic (far abroad) When returning an unused electronic ticket issued for travel in international traffic (far abroad) on the website, the following shall be credited to the payer's account:

• no later than 6 hours before the departure of the train from the passenger boarding station - the fare, consisting of the cost of the ticket and the cost of the reserved seat,
• less than 6 hours before the departure of the train from the passenger's boarding station, a refund of the fare is not made.

Returns are subject to a fee of EUR 10 (per seat).

Refund of an electronic ticket

The return of electronic tickets issued for travel on Sapsan trains at a special round-trip fare is carried out in the following order: in case of simultaneous cancellation of a trip in both directions, first an electronic ticket is returned in the "back" direction, then in the "there" direction; it is possible to return one electronic ticket in the direction "back"; return of one electronic ticket in the direction "there" is not made (it is possible at the ticket office in accordance with clause Refund of RZD tickets Dimitrovgrad Good evening! Today I wanted to purchase a ticket for a child at the RZD ticket office. I was refused. We are currently 13 years old. May 26 (Sunday) turns 14. On the evening of 27 we board the train. Return ticket for May 29. The cashier said that she would be fined May 10, 2018, 16:31 Tatyana, Samara Have a question for a lawyer? in a travel agency.

How to return money for an electronic ticket Russian Railways: rules and conditions for a refund

So, if you paid not with a card, but with the help of virtual currency or through cash terminals, then the return issuance of funds will be carried out only through the return cash desk. How to return an electronic ticket through the cashier? If it is not possible to return an e-ticket via the Internet, it can be done through the cashier. To do this, you must arrive at the railway station and present a printed ticket form at one of the return offices. In this case, for your identification, you will need exactly the document that you used when booking an electronic ticket.

Answering the question of how to return money for an electronic ticket of Russian Railways, we recall that the process of surrender and payment of compensation is carried out only with the personal presence of the owner. In exceptional cases, in addition to an identity document, the person handing over the ticket will need a notarized power of attorney.

How to return electronic tickets Russian Railways. e-ticket refund: rules

The passenger has the right to receive at the ticket office 50 percent of the fare on the suburban train with indication of the seats, if you applied for a refund less than two hours before the trip, in other cases, you really have the right to receive money minus the costs incurred by the contractor , in accordance with the same order return 10 days. However, in this case, you wrote a complaint, but this is meaningless, since your request for a refund was verbal.

And according to the provisions of the order, you must apply in writing, the Law "On Protection of Consumer Rights" does not regulate this moment. I believe that in response to your complaint, you will be pointed out that you did not apply for a return in writing. The cashier is not authorized to make such decisions, he transfers your application to an authorized official who will make the calculation.
An employee of Aeroflot's round-the-clock unified information desk reported that her appeal was registered, and it would be possible to return the money in the same way that the payment was made - by contacting Euroset-Retail after 10 days. Return of electronic tickets on the website of Russian Railways Partial refund no such e-tickets are produced. The return of one seat out of two "Lux" (business) class carriages issued in a compartment in international traffic (far abroad) is not made. The refund of the cost of unused electronic tickets issued in a luxury (business) class carriage is carried out only in the event of a simultaneous return of electronic tickets issued in one compartment.

Based on the foregoing and in accordance with Articles 103, 105, 108 of the RF Civil Code, 779 of the RF Civil Code, I DEMAND: 1. Refund the cost of the ticket in the amount of rubles.2. Compensate me for moral damages in the amount of rubles3. Reimburse me for the costs of legal services in the amount of rubles, in accordance with Art. 15 of the Civil Code of the Russian Federation. In case of non-transfer of funds within 7 days from the date of receipt of this application to the address of the airline "Continent", complaints will be sent to the prosecutor's office, Rospotrebnadzor, and a statement of claim for the recovery of funds., interest for the use of other people's funds, non-pecuniary damage payment for the services of a representative will be directed to the court.

VK RF - Termination on the initiative of the passenger of the aircraft of the contract for the carriage of passengers by air. The passenger of the aircraft has the right to cancel the flight with the notification of the carrier no later than twenty-four hours before the departure of the aircraft, if the rules of air transportation established by the carrier do not define a grace period, and receive back the amount paid for air transportation.
(» AIR CODE OF THE RUSSIAN FEDERATION” dated March 19, 1997 N 60-FZ). Based on the foregoing and guided by Art. 16 and 32 of the Law of the Russian Federation "On Protection of Consumer Rights" I demand within 10 calendar days to return the full cost of the ticket issued in my name in the amount of rubles.

So, you bought a ticket and want to return it? Write a letter! And do not forget to send it by registered mail with notification!!! May the Russian Post be blessed

to CEO
JSC "***********"
*******
registered at: here we write the address of the airline, according to the Internet

From Light Alexander Viktorovich (name and address are changed to your own)
residing at the address: zip code
Russian Federation, region, city, street, house, sq.

contact number: 8-960-352-65-65 - (contact number - do not call, not mine anymore! :))
Fax:
Email: indicate your

Claim
/about the refund of the amount paid for the ticket/

I, Legky Alexander Viktorovich, 25.08. 20** at 14-30 Moscow time, purchased on the website(company name) (site name) electronic ticket No. 0932400953347, with a total cost of 6,311 rubles /six thousand three hundred and eleven rubles/ for flights 0993 / Moscow-Kaliningrad/ and 0717 / Kaliningrad-Paris/ , planned e as of 03.10.20..

Taking advantage of their legal right, enshrined in Art. 108 of the Air Code of the Russian Federation, which states: the passenger of the aircraft has the right to refuse the flight with the notification of the carrier no later than twenty-four hours before the departure of the aircraft, if the grace period is not determined by the rules of air transportation established by the carrier, and to receive back the amount paid for air transportation. If the passenger of the aircraft refuses to fly later than the established period, the passenger has the right to receive back the amount paid for air transportation with a fee, the amount of which cannot exceed twenty-five percent of the amount paid for air transportation, I, 15.09 ....., contacted the hotline(please contact and write company name)by phone number:8 - 800 - 200 -** -** with a request for a refund of the amount of money I paid for the ticket.
However, at my request, the staff"such-and-such airline" reacted inadequately and told me that the refund of the amount of money I paid for the air ticket is impossible, referring to their internal rules.
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These actions clearly contradict the current legislation, namely Article 102 of the Air Code of the Russian Federation, which stipulates that carriers / the carrier is an operator licensed to carry out air transportation by air / when performing air transportation are required to comply with the general rules of air transportation. Currently, such rules are established by the Air Code of the Russian Federation. Carriers have the right to establish their own rules, which should not contradict the general rules of air transportation, and the refusal to return the amount of money I paid for the air ticket is contrary to Art. 108 VK RF.

It follows from the articles cited by the RF VC that, having purchased an airline ticket, I, Alexander Viktorovich Legky, entered into a passenger transportation agreement with this airline. At the same time, in accordance with Art. 779 of the Civil Code of the Russian Federation, the contract of carriage is one of the types of contracts for the provision of services.
My contract for the carriage of a passenger was concluded solely for personal needs, not related to the implementation of entrepreneurial activities, in connection with this and on the basis of the preamble of the Law of the Russian Federation "On the Protection of Consumer Rights", I believe that the relationship that has arisen between me and "such-and-such airline" , the norms of the Law of the Russian Federation "On Protection of Consumer Rights" apply.

On the basis of Article 108 of the RF CC, RF Law "On Protection of Consumer Rights"

ASK:

1. To return to me the amount I paid for the air ticket in the amount of 6,311 rubles / six thousand three hundred and eleven rubles / as soon as possible.

If the above requirement is rejected, I will be forced to go to court with a claim against"such-and-such airline" where I need:
1) Collect from "such-and-such airline"in my favor the amount paid by me for the air ticket in the amount of 6,311 rubles / six thousand three hundred and eleven rubles /;
2) Collect in my favor from"" compensation for non-pecuniary damage in the amount of the cost of the air ticket
3) Collect from "such and such an airline" legal costs that I will incur as a result of applying to the court, namely, the costs of paying for the services of a lawyer for preparing claim documents, consulting, preparing documents for the court, paying for travel to and from the place of the trial, participation in court hearings, as well as compensation for damages caused as a result of interruption from work and loss of time, in the amount of at least "so many" thousand rubles (moderate appetites and indicate the amount from 50 to 100 thousand rubles)
I ask you to provide me within 5 calendar days from the date of receipt of this claim a written response to the claim / send copies by e-mail, fax, indicated by me in the claim / containing the obligation"such and such an airline" pay me as soon as possible the amount I paid for the air ticket in the amount of 6,311 rubles / six thousand three hundred and eleven rubles / in a proper and complete manner, or a reasoned refusal to pay. Failure to provide a written response to this claim will be considered a denial.OJSC " such and such an airline" comply with my legal requirements.

Application:

1. E-ticket receipt No. 0932400953347 ( eTicket ) a copy of the electronic ticket No.


2. Bank statement of the account confirming the fact of payment for the services of "such and such airline" dated 25.08.20**.

«_ 16 _" September 20**

Legky A.V.

USUALLY AFTER RECEIVING SUCH LETTER, THE AIRLINE WILL REFUND YOUR MONEY FOR THE TICKET
IT HAPPENED IN THIS PARTICULAR CASE
GET INTO ARMY, USE!
AND THE POWER, TRUTH AND ACCELERATION WILL BE WITH US :)

To whom: 1. Limited Liability Company

Concert and tour agency "Concert Group"

Address: 630058, Novosibirsk, Russkaya Street, 11/1, 14

2. Charitable foundation for environmental protection

Environment "National Environmental Fund

Address: 196084, St. Petersburg City, Moscow

Prospect, 79, letter A, room 9H

From: Nemova Elena Valerievna

Address: 125565, Moscow, Konakovskiy proezd house. 9

sq. 39

about the refund

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Claim under a contract for the sale of furniture (return of furniture)

CLAIM TEMPLATE

CLAIM TEMPLATE

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