Airline s7 services. S7 airline

S7 Airlines is a Siberian airline with a wide domestic network of routes, flights are made to countries in Europe and Asia. The most modern aircraft fly on flights, and the company itself is a member of the global aviation alliance.

About company

The history of the S7 Airlines brand began 60 years ago in the Novosibirsk region, when an airline called Siberia was founded. The first flights were made from a military airfield, but in 1992 the company became an independent organization, and since 2005 flights have been operated under the S7 Airlines brand.
Contacts:
Official website of S7 Airlines: https://www.s7.ru/
Tel.: 8 800 700-0707 (Free within Russia)
+7 495 783-0707 (Moscow)
Vkontakte: https://vk.com/s7airlines
Odnoklassniki: https://ok.ru/s7airlines
Instagram: https://www.instagram.com/s7airlines/
YouTube: https://www.youtube.com/user/S7Group

Company achievements to date:

1. There are 72 aircraft of foreign firms in the asset. One of the most modern aircraft fleets in the country.
2. The airline is a member of the Oneworld global aviation community. Membership in this union means full compliance with all safety and quality standards of flights.
3. It is possible to book and purchase tickets and additional services online.
4. Regular customers of the company under the S7 Priority program can earn miles for each flight and exchange them for bonuses from the air carrier.
5. S7 Airlines is in the top 100 airlines in the world.
6. For 2017, the company has the highest reputation rating among Russian air carriers.
7. In the Russian top employers, S7 Airlines ranks 4th.
8. Since 2004, the company has received many prestigious awards and prizes in the field of transportation, corporate strategy, marketing, loyalty programs, etc.
9. At the end of 2016, S7 Airlines ranked 4th in the European punctuality rating, becoming the best Russian airline due to minimal flight delays.
10. It is part of a large association of S7 airlines, whose services were used by 13.1 million people in 2016.
11. Offices in 30 countries of the world.

You can contact the contact center of the company by calling:

• 8 800 700-0707 (free within Russia);
• +7 495 783-0707 (Moscow);
• +7 495 777-9999 (Moscow).

Bank details:

Russia, 633104, Ob, Mozzherina Avenue, 10, office 201
Novosibirsk region
PJSC Siberia Airlines
TIN 5448100656
Checkpoint 997650001
BRANCH "NOVOSIBIRSK" OJSC "ALFA-BANK", NOVOSIBIRSK
BIC 045004774
Account 40702810800150001696
C/C 30101810600000000774

How to check in for a flight online

You cannot register through the site if:

• minor passenger unaccompanied by adults;
• the passenger belongs to a special category of citizens (seriously ill, in need of special equipment or unable to move independently);
• animals are transported;
• luggage space required.

The boarding pass can be received on your phone via SMS or as a PDF file to the e-mail address specified during check-in. It is also possible to print your boarding pass in advance or receive it directly at the airport. To print, simply bring a smartphone with a barcode to the reader in a specially designed kiosk.

At the boarding gate, you can provide both a paper and an electronic copy of the boarding pass.

The registration process itself is simple:

1. Go to the official website of the company and go to the "Check-in for the flight" tab.
2. For identification, the system will require you to enter the number of the ticket or reservation itself (this data can be found in the purchase confirmation).
3. The surname must be entered in Latin without errors. Then it remains to click the "Register" button.
4. Check off your last name and all passengers, if the check-in is for several people, also leave a mark on the selected flight. The system will prompt you to familiarize yourself with the list of items prohibited for transportation, after which you can click "Continue".
5. After the done manipulations, the choice of seats in the aircraft is made automatically by the system. If you need to change them, you will have to pay a certain amount, the amount of which depends on the chosen tariff. S7 Priority members can choose seats without paying a fee.
6. When changing seats on the plane, a detailed layout of the cabin appears. Already occupied places are marked in gray, and those that are still free are marked in white. To select a suitable place, one click of the mouse is enough, after which you need to click "Save and continue." Seats can be changed at any time while online registration is open.
7. The boarding pass must be downloaded in PDF format and sent to your mail or phone. If necessary, you can print the document at the airport terminal or at the check-in counter.
8. With a boarding pass in paper or electronic form, you need to arrive at the airport in advance so that there is enough time to go through all the necessary formal procedures: baggage check-in, security control, etc.

Available S7 Airlines fares

The airline has four main fares:

• Economy Basic. Suitable for anyone who is used to traveling light. In addition to the flight itself, the fare includes hand luggage up to 10 kg. It is important to note that you cannot choose a place in advance, you will have to pay a service fee, meals for a separate fee. Only passengers with children can reserve a seat in advance free of charge.
• Economy Flexible. The ticket includes baggage (maximum weight 23 kg), not counting the permitted carry-on baggage. You can choose a seat on the plane at no extra charge, as well as change this parameter without additional fees until the time of departure.
• Business Basic. Flight in business class, maximum baggage weight 32 kg, hand luggage 15 kg. You can change the date of departure or flight by paying a fee. A ticket purchased at this fare is non-refundable. Meals are free.
• Business Flexible. Any changes to the ticket can be made free of charge and refunded at any time. The passenger has the right to carry 2 pieces of baggage with a total weight of 64 kg and 2 pieces of hand baggage of 15 kg each without additional payment. Meals are free.

Nutrition

In Economy tariffs, you can order food for an additional fee, provided:

• the flight lasts from 3 hours;
• payment was made no later than one day before the flight.

For business class passengers, meals are included in the ticket price. From the presented menu you can choose (economy and business class):

• nutrition for babies;
  
• children's menu;
  
  
• vegetarian;
  
  
• Muslim;
  
  
• low in lactose;
  
  
  
• gluten free.
  
  

All sets except the baby set include vegetable salads and a hot dish, bread (except for the gluten-free menu), a sweet dessert and a drink.

The Economy Basic fare does not provide for the carriage of baggage without additional fees, for other passengers the following requirements:

• Economy Flexible. 1st place, weight 23 kg.
• Business Basic. 1st place, weight 32 kg.
• Business Flexible. 2 places, each 32 kg.

In all cases, the maximum allowable amount of baggage per piece must not exceed 203 cm in terms of the sum of height, length and width. If the dimensions are larger, the luggage is transported in the luggage compartment of the aircraft.

What you can carry besides luggage without additional fees:

• ski set (1 pc.);
• snowboard equipment, including the snowboard itself and protective equipment (up to 23 kg in economy and up to 32 kg in business class, sizes are not limited).

Exceeding the allowable weight must be paid for - equipment is transported in this case as oversized baggage according to the tariffs of S7 Airlines. Any baggage and hand luggage is checked in only at the airport, it cannot be done online.

For hand luggage, there are restrictions on weight and size, this is done to ensure that passengers are comfortable and safe in the cabin. Norms for S7 Airlines:

• Economy class - up to 10 kg, maximum dimensions 55x40x20.
• Business class - 2 pieces up to 15 kg each.

You can check the compliance of hand luggage with the allowable parameters in terms of weight and dimensions in the limiter frames at the airport.

S7 Airlines vacancies

At the moment, the airline has vacancies in the following areas:

• administrative staff;
• engineers;
• marketing and advertising;
• teaching;
• ground support;
• information Technology;
• flight personnel;
• finance.

You can see in detail which vacancies are available in your region on the company's website at: https://www.s7.ru/home/about/vacancies/.

flight attendant vacancy

The flight attendant's job duties include serving passengers in the cabin, as well as ensuring their safety. Basic requirements for applicants:

• education not lower than secondary special;
• English from upper intermediate and above;
• good health;
• vision from "-3";
• politeness;
• the ability to get along with people and work in a team;
• stress resistance.

You must have your passport with you at the interview. Training for the position of a flight attendant is carried out at the expense of the company and lasts 2.5 months, and a scholarship is also paid during the study. Other conditions:

• place of work - Pulkovo, Domodedovo;
• employment and social package according to the Labor Code of the Russian Federation;
• additional social package from the airline (benefits for employees, etc.);
  flights throughout Russia and to several dozen countries of the world;
• friendly team.

How to return a ticket

You can cancel the purchase online or by contacting the contact center at the general number 8 800 700-0707 (the call is free in Russia).

You can cancel the purchase of a ticket online on your own, only for flights within the country. In all other cases, you need to contact the S7 Airlines contact center.

If the ticket was purchased not through the site, but at sales offices, the buyer must appear there in person. You must have a passport or other identity card with you.

What you need to know:

• the money will be returned to the account within 20 business (!) days;
• for the return of a ticket in person at the office, you need to pay a fee;
• all actions to return a purchase must be only in accordance with the rules established for each tariff separately.

All additional expenses for the part of the ticket that was not used are refunded in full, except for the conditions of a particular fare.

We live in the computer age, there are only gadgets around, but paper documents are not getting smaller, and the time is such that everything needs to be done urgently. S7 airline specialists have developed the Flying Envelopes aviation service. Now you can send urgent letters and parcels from one airport to another every day. To do this, you need to conclude an agreement, take a passport and a parcel with you - that's all.

Air delivery of urgent letters, parcels, parcels

Now, in order to send urgent documentation by S7, you do not need to go to the airport, just leave a request on the flying-envelopes.rf website or call 8 495 988-1777, 8-800-700-0707, 8-800-200-0007 and courier The service will deliver the goods to any address.

Within an hour, the courier will pick up the envelope and send it on the next S7 Airlines flight. The service of S7 flying envelopes is paid, 1490 rubles, weighing no more than 5 kilograms.

You can pay by cash, card or online. Currently, this service operates only in Moscow and St. Petersburg, but other airports will be connected in the near future. Very small parcels or letters are rarely accepted for shipment, only urgent ones. It is advised to contact the post office or train conductors, because it is completely unprofitable. The smaller the weight of the cargo, the more expensive it is, and vice versa, the greater the weight, the cheaper it is.

Under an additional agreement, you can send a cargo weighing 1-5 kilograms, and everything else can be issued as an urgent delivery.

What parcels can not be sent

According to the rules of transportation and the Law of the Russian Federation, substances and objects that can harm the health of tourists and the crew are prohibited for transportation. There must be accompanying documents or an inventory with the cargo. Packaging must be secure and paid for by the sender. You definitely need to agree in advance, agree before sending to the airport.

S7 Airlines, Russia: fleet, routes, passenger reviews.

S7 Airlines performs domestic and international passenger air transportation. The airline has two transport hubs. The first is Domodedovo Airport in Moscow. And the second - in Novosibirsk, Tolmachevo airport. The hub in Novosibirsk has a long history, because S7 Airlines is a brand of Siberia Airlines.

The airline is actively implementing innovative solutions for customers. Its online service is one of the most convenient among Russian companies. The client through the site can not only choose a convenient flight and check in for it or see the current number of miles on his card, but also much more. S7 Airlines was one of the first in Russia to launch a mobile boarding pass service.

Flight geography

The bright green planes of S7 Airlines are immediately noticeable at any airport in the world. Their cheerfully painted sides are visible on the runways of Europe, the Middle East, Southeast Asia and the Asia-Pacific region.

The average age of S7 Airlines aircraft is eight years.

S7 Airlines also flies a lot to the CIS countries. This airline often serves as a lifesaver on not very popular routes. For example, S7 Airlines is one of the few airlines that regularly fly to the capital of Moldova. Therefore, if you want to go to Chisinau for an excursion to wine cellars or wander around the Old Town, you still have to look for a better air carrier than S7. S7 Airlines also fly a lot in Russia. The company's internal Russian routes are very diverse and well-organized, so you can choose the optimal connection time.

aircraft fleet

S7 Airlines boasts one of the youngest and most modern civil aviation fleets in Russia. The average age of aircraft is eight years. The S7 Airlines fleet consists of 20 Airbus A319, 15 Airbus A320, Airbus A310, Boeing 737-800, Boeing 737 MAX and Boeing 767-300.

Services on board

Passengers of the airline can use the Extra Space service and book seats in the economy class cabin with the distance between the rows of seats increased to 25 cm.

The weight for free baggage allowance is 23 kg, and on board the aircraft, passengers can take hand luggage up to 10 kg and dimensions 55x40x20 cm.

Business Class

The Business Class cabin is located at the front of the aircraft and is equipped with wide reclining seats (some aircraft have a footrest and adjustable headrest), a private bathroom, individually wrapped blankets and pillows, and a specially curated menu to please any gourmet.

For passengers of this class, the free baggage allowance has been increased to 32 kg, and two bags with a total weight of 15 kg can be taken into the cabin of the aircraft.

Loyalty program

The airline's customers can register and participate in the S7 Priority loyalty program. This program helps you earn miles and spend them on flights and services.

Contact Information

Airline address: Moscow, Tsvetnoy Boulevard, 30, building 16; tel.: 8 800 200-0007, 8 800 700-0707.

The services provided by S7 Airlines on board the aircraft depend on the duration of the flight, the class of service, and if the flight is chartered, then on the charter program ordered and paid for by the tour operator or the customer company.

The airline on regular flights offers two classes of service for air passengers - "Business" and "Economy". Passenger service programs on board aircraft may have differences in the service and services provided, depending on the type of aircraft on which the air flight is performed and the flight route.

Business Class

Business class S7 is an offer for those who are demanding of their surroundings and expect a high level of service at all stages of their journey.

The comfort onboard is the space surrounding passengers thought over to trifles. Every detail matters: the distance between the chairs, the angle of the reclining back of the chair, the presence of a USB port and sockets for charging mobile devices, lighting and much more.

The business class cabin, located in the front part of the aircraft immediately behind the cockpit, is equipped with wide and comfortable seats, the distance between which is usually at least 89 cm and provides maximum opportunities for a calm and comfortable flight. The seat back adjuster allows the business class passenger to comfortably settle down for a rest or focus on solving important issues. In some types of aircraft, the seats are equipped with a footrest and an adjustable headrest.

For business class passengers, there is a separate toilet room.

During the seating of passengers on the plane, attentive flight attendants will help you place outerwear and suitcases in the dressing room for business class. For sleep and relaxation, we offer blankets and pillows in individual packaging.

Before working in business class cabins, our flight attendants undergo special training courses and by this time have considerable flight experience. Any passenger from the first cabin always feels their special care and attention.

A special part of the service on board is the menu for business class passengers. A large team of professional chefs is working on the development of rations for business class passengers. When creating rations, the S7 chef strives to ensure that each dish is not only healthy and tasty, but also meets the most demanding requirements for its design and serving. The in-flight catering menu for business class passengers is updated twice a year (winter and summer). To ensure choice in each diet, there are several combinations of dishes that change every week.

Business class passengers are offered soft and alcoholic drinks, a variety of cold snacks, a large selection of hot dishes.

To pass the time in flight and keep up to date with the latest developments, we offer several editions of business and entertainment press aboard the S7.

The standard services provided by S7 Airlines in flight include:

press

beverages

hot drinks

alcohol

nutrition

music

tv/video

games

trading on board

places to sleep

Flight Delay Cash Compensation - Don't Miss It!

Did you know that thanks to the Compensair service, air passengers can receive compensation up to 600 euros for a flight delay or cancellation?

Compensair is a service that helps you get compensation in case of:

• flight delays;
• Flight cancellations;
• Denied boarding (overbooking);
• Missed transfer due to the fault of the airline.

A passenger can receive from 250 euros to 600 euros for problems with a flight whose country of departure or arrival is Turkey, Iceland, Norway, Switzerland or any other country in the European Union. The opportunity to receive compensation also applies to all flights of airlines registered in the EU. At the same time, it is important that problems with the flight are not caused by extraordinary circumstances:

• The threat of a terrorist attack;
• Bad weather conditions;
• Strike.

All passengers, regardless of citizenship, can use the services. This means that you can receive compensation even if the passenger is not an EU or Turkish citizen.

Compensair takes care of all the hassle. The client needs to sign a consent form to represent interests, as well as provide information about the flight and ticket number. Further, the specialists will conduct a detailed analysis of the situation, draw up an initial claim and conduct a "legal dialogue" with the airline, seeking payment. The client is informed about all important stages by e-mail or SMS.

If successful, the passenger is compensated. In case of failure, the passenger does not bear any costs and other costs.