Return of air tickets in the company s7 how much. Conditions and instructions for the return of tickets for an S7 flight purchased online

Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses our own modes of transport for transfer, and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to refund s7 plane tickets and get money back. Below I will tell you how to do it.

Is it possible to return tickets in S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a little more complicated and the process itself takes a few minutes, in terms of action from you, but the refund can be stretched, but everything is a little below.

And since I started the return of the electronic ticket s7. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return tickets for the s7 plane through a special service, you can find it by going to the personal account of the site https://www.s7.ru/

Select the desired reservation and you will be transferred to its details. In the upper right corner, click the Issue a refund link, it is thanks to this service that an electronic ticket is returned to s7.

We are waiting for your request to be processed.

Check the box that we agree to the return of the electronic ticket from S7 and click send the request.

All your application will be accepted for work and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your email. By default, the money will be returned to the same card with which the tickets were paid, if you bought for cash, which I strongly doubt, then you will need to specify the details.

You can also return an s7 electronic ticket through the contact center, for this, call 8 800 700-0707 (free in Russia) or call directly from the site, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. An additional window will open for you, which will automatically dial the required number and connect with the technical support operator.

One day in the cold winter season, namely April 22, 2010, I bought a ticket for flight 964 on the Pavlodar-Moscow route on the S7 Airlines website. Departure date May 29, 2010, booking class - economy V. Issue price - 13,962-55 rubles (and then S7 on the itinerary receipt indicated the amount of only the fare and taxes, the amount of fees was not prescribed, but, of course, was written off).
But on May 3, I don’t remember why, I had to return the ticket. I must say that this was my first ticket refund experience, so I called the S7 contact center and consulted on this issue. They explained the procedure to me and sent an application form for the return of the ticket to my e-mail address. At the same time, the operator girl explained that the refund period is about a month (I will return to this later).
On the same day, I filled out an application for a refund and sent it to the contact center.

According to the terms of the ticket I bought, returning the ticket more than 24 hours before the departure time meant a full refund minus a fixed payment of 600 rubles in the form of an additional fee for issuing a refund. As a result, according to my calculations, I should have received back 13962.55-600 = 13362.55 rubles.
At the end of May, a refund was made to my bank card account. However, instead of the amount indicated by me, only 9688 rubles were received, that is, 3674.55 rubles have sunk into oblivion.
I received a bank statement on the return of funds only after June 2, plus, apparently, there were some other things that distracted me from dealing with this issue. In general, only on July 1, 2010, I turned to the airline's website using the feedback form. I described the situation and asked for clarification, why instead of the prescribed 13,022 rubles (I did not add a fee of 340-55 rubles, which was not indicated on the printout of the itinerary receipt of the electronic ticket, although now I understand that I should have done this!) I was returned 9688 rubles.
The same evening I received an email:

Good afternoon
In case of a refund according to your tariff, 600 rubles are withheld, and 25% of the paid tariff is also withheld.
Sincerely, [name of S7 Airlines contact center operator]
S7 Airlines Contact Center

But this explanation contradicted the conditions of the fare prescribed in the ticket I bought. Excerpt from the conditions of the tariff:

Full refund of unused fare: No penalty for returns more than 24 hours prior to departure time. With a charge of 25% of the used fare if returned less than 24 hours before departure time. An additional fee for issuing a refund of 600 rubles at any time.

Everything is spelled out clearly and clearly. And it turns out that the settlement with me was made, as with a passenger who returned an unused ticket less than 24 hours before the departure time. This is despite the fact that I returned the ticket on May 3, 2010, while the departure date on May 29, 2010 is 26 days before departure!

This time I did not write anything, but called the contact center. On the other side of the connection, I was again told that 25% of the tariff was withheld from the refund. When I objected that this was contrary to the terms of the ticket I had in my hand, I was switched to another person who, as I was told, specializes in returns (unfortunately, I never remember, let alone write down the names of operators, now I, Of course, smarter and try to do it). The second operator repeated the words of her colleague that 25% had been deducted from me. When I began to specifically object, I was switched to a third person. Apparently, it was a senior shift or something like that, which, by rank, can talk to customers in an impatient tone (unlike ordinary operators, whose conversation with interlocutors calling the contact center is always recorded; this one may not is recorded). In general, the woman impatiently repeated the words of her employees, stressed that everything on their part was done legally and, if something does not suit me, I can apply in writing with a material demand.

With written appeals, on the one hand, it is more legitimate - in which case you can present some evidence. But, on the other hand, this is not a call to the contact center for you - here everything needs to be backed up with pieces of paper: copies, bank statements and other documents.
At first I said to myself - to hell with these more than three thousand rubles, all the same, my every sneeze (I apologize for such a pun) was then paid by the employer. But then I got angry: you know, from each they will not return three thousand to return, and you can make a decent fortune! And besides, the refund lasted almost a month - he applied with a statement on May 3, and the money was transferred back on May 31. They warned that the return period is about a month. But why does the procedure take a whole month? They are simply not withdrawn from the airline's financial turnover for another three extra weeks, in turn making some money for it. After that, I had a refund experience with KLM - the national carrier of the Netherlands. It would seem that the money is being returned from abroad. And they returned on the third day!

In general, I decided to fight for my hard-earned 3334 rubles (again, I did not count the fee that was not indicated in the printout of the itinerary receipt, but, I repeat, I already understand now that it was necessary to count!). The difficulty was that since November 2008 I have been living and working in Pavlodar. Here we have a representative office of a company headquartered in Maykop. My employer is in Maykop. All my bank accounts are opened in Maykop. Accordingly, a bank statement, which needs to be supported by a material claim, can only be taken in Maykop. And what? Because of the discharge, specifically fly from Pavlodar to Maykop?
In general, of course, I didn’t go on purpose. I was able to issue an extract only in September. And on September 29, 2010, I sent a material claim to the address of Siberia Airlines OJSC, backed up by the following documents:
1) a copy of the itinerary receipt of the electronic ticket (which has been returned);
2) bank card account statement as of the date of debiting funds for the ticket;
3) bank card account statement as of the date of receipt of the returned funds;
4) a copy of the application for the return of the ticket.
I sent all this to the address of Siberia Airlines OJSC addressed to its General Director by registered mail with notification.

And what do you think?
Even the notification of the delivery of correspondence has not yet returned to me, and the requested 3334 rubles have already been returned to my current account!

In general, in this regard, S7 Airlines is a big failure!

So, whoever considers himself right in any controversial issue - forward with documents to defend their rights! And when it comes to the money issue - even more so. Even if the result is negative, you can be sure that you did everything right!

Flights are often delayed, rescheduled, canceled, but what should unfortunate passengers do in this case? There is always a way out - return or exchange of tickets. True, airlines do not always meet the needs of customers, we will tell you how to issue a refund of S7 Airlines tickets and get your money back.

Ticket refund conditions for all fares

The S7 ticket refund process is a complex procedure that requires preparation. There is a list of conditions under which the airline allows refunds for tickets. Less willing to return funds for tickets purchased at a discount.

Reasons for returning S7 tickets:

If before boarding it turns out that there are not enough seats in the purchased class on the plane. This happens due to an incorrectly issued ticket;
When the plane returns to the airport; this happens due to an emergency breakdown or a ban on lifting into airspace;
Lack of transportation to another airport when transferring;
Changing the original route;
When making a transfer in a city not indicated in the itinerary.

You can cancel a ticket using the service, on the S7 website or at the carrier's office. Depending on the ticket return time, the amount of the fine and the possibility of issuing compensation for a seat depend.

"Economy Basic"

This ticket is non-refundable. The passenger can change the route and date by paying the ticket office fee. Another option: pay an additional amount to buy air tickets at a more expensive fare.

"Economy Flexible"

A ticket purchased at a flexible fare is allowed to be returned. It is allowed to return the ticket without paying the ticket office and change the date of the flight, but only one day before departure. If you are late for the plane or change the date, you will have to pay the ticket office.

"Business Basic"

The conditions repeat the Economy Basic tariff, without the possibility of a refund.

Tariff "Business Flexible"

A ticket (date, flight) is allowed, without payment of the box office, even if the plane is late. YR is fully refunded, YQ is not.

Arrangement of return of S7 tickets in an emergency

Emergency situations include:

passenger illness,
death of close relatives
cancellation, flight rescheduling.

To return the funds, in the first two cases, you will need an official document confirming the illness of a person or the death of a relative. It must be presented to the S7 representative at the airport.

If the flight was canceled before the start of check-in, you need to contact the S7 employee at the airport to make a note about the cancellation of the flight. When canceling a flight after checking in, you need to go to the airline's counter and pick up the registration card.

S7 paper ticket refund instructions

To return a paper ticket, you do not need to go to the central office, just call the call center or write a request in the feedback form on the official website of the airline. Contact center number: 8 800 700–0707. The call is free. The support person should call:

the reason for canceling the flight;
personal information about the passenger;
the first and last 2 digits of the bank card with which the payment was made.

When applying through the contact form on the site, you must specify the same data. Feedback is carried out using the email address specified when contacting support.

If the above methods are not suitable, you can contact the S7 office. Employees of the company accept applications from 9:00 to 13:00. It is necessary to provide a notarized power of attorney if a relative or a passenger who bought an air ticket contacts the office.

The full amount will be returned if the passenger issues a refund no later than 24 hours before the flight.

E-ticket refund online in 2 clicks

E-tickets include air tickets purchased on the S7 official website or through the mobile application. To do this, there is a special function in your personal account, on the website www.s7.ru. Enter the data and go to the "My bookings" section.

This section displays all issued and paid flights. Select the desired flight and click on the "Issue a refund" button. Processing may take some time.

We check the personal data and put a checkmark in front of the item "I agree to the refund and removal of the seat." Click on "Submit Application", it will be accepted for processing. S7 employees can clarify some personal information.

Refunds are processed within 20 business days, excluding weekends and holidays. The money is transferred to the bank card with which the ticket was purchased.

Ticket refund via S7 contact center

You can also return an electronic or paper ticket through the S7 contact center. Within Russia, a phone call to 8 800 700 0707 will be free. From abroad, you can contact the Call Service online through the form on the official website of the airline. At the very bottom of the main page there is a link button "Call online".

After clicking on it, a window for a direct call to the call center opens. After connecting with the operator, you will need to give your data (full name, phone number, email address, passport details, date of birth and details for returning the ticket fee).

Non-refundable rates

The airline, according to the legislation of the Russian Federation, has the right to offer non-refundable tickets for sale. This is indicated when booking a seat on the rai. For S7, “Economy Basic” and “Business Basic” are considered non-refundable. Cancellation of such tickets will not be possible if the reason is not related to the death or illness of the passenger or his relative.

It is also difficult to get a refund for promotional tickets.

Ticket refund terms and conditions

Usually, money transfer takes no longer than 20 days. These terms vary in accordance with the rules of a particular bank. Return fees vary by region. You can find out the final amount in the call center. The client can claim a full refund for unused fees.

To return insurance, a booked car or a checked-in luggage space, you will have to call the contact center. Only the entire ticket can be canceled online.

Important! If the ticket for the S7 flight was issued through a travel agency, then the refund must be made only through the agency.

The ability to purchase tickets online saves passengers time. In some situations, it is required to return the ticket. This can happen at the initiative of the client or through the fault of the airline. How to return a ticket for a plane purchased via the Internet at S7 Airlines, we will consider in our article.

About the possibility of returning S7 Airlines tickets

The carrier's air tickets are offered at several rates. The client can get acquainted with the flight schedule and pricing policy on the official website of S7 Airlines.

The return policy differs for different rates.

If the ticket is returnable, then, if necessary, the client can cancel the service order at any time and receive his money:

"Business Agile". You can return plane tickets without monetary loss. If the passenger did not have time for his flight, he can use the exchange service and arrange a flight for another date.
On the "Business Basic" tariff plan, if you are late for a flight or want to change the day of departure, a commission fee is charged. It will not be possible to return the ticket and refund the money spent.
Tariff "Economy Flexible". Ticket refund or change of departure date without fees. If the cost of a ticket for a new flight is higher than that of the previous one, the difference must be paid. If a passenger is late for a flight to change the date of departure, a fee is also paid, tickets at this fare are returnable.
For the Economy Basic fare, changing the route and date of departure is possible upon payment of the fee. Ticket return and refund are not provided for at this fare.

Depending on the fare, the passenger can determine whether the amount of money will be returned to him in case of voluntary cancellation. When purchasing a ticket, the client needs to weigh all the pros and cons. If circumstances may arise that interfere with the flight, it is better to buy a ticket with the possibility of a refund.

If the priority is the low cost of the flight and the passenger is sure that there will be no obstacles for the flight, you can save money and purchase a non-refundable ticket.

The amount that is reimbursed to the holder of a return ticket will depend on the period of application:

if not later than 24 hours before the end of registration, the full amount of the ticket is returned to the client. At the same time, the airline will withhold a commission related to the cost of providing the service;
if less than 24 hours are left before check-in, a 25% commission is withheld, and a fee for the airline's expenses is also charged;
after the registration is completed, it is impossible to return the ticket.

An involuntary refund of an S7 ticket can be made in the following cases:

the flight was canceled or the flight was rescheduled;
the flight route has changed;
there are no places according to the class;
passengers landed at an airport not included in the original itinerary.

Important! In the event of a partial flight, the passenger in the event of an involuntary return is reimbursed for part of the funds for the unused route.

When buying a non-refundable ticket, you can compensate for the amount in case of illness or death of a passenger. Other reasons are not grounds for reimbursement of the cost of the flight.

As a supporting document, the air carrier must be provided with a certificate of illness or sick leave. In the event of the death of a passenger, a close relative can apply to the company, providing all the necessary documents.

Procedure for refunding tickets purchased online

For various reasons, passengers are sometimes required to hand over tickets and cancel the scheduled flight. It is impossible to predict in advance what may become an obstacle to travel or a business trip.

You can return your S7 ticket on the carrier's website. To do this, in your personal account you need to go to the "My bookings" tab and fill out an application. You can return plane tickets via the Internet if not a single flight included in the booking was made.

Another option is to contact the 24/7 customer support at 8-800-700-07-07. The call is free, calls are accepted from all regions of Russia.

When making a call, the operator will request the personal data of the client who applied, the first and last digits of the bank card with which the tickets were paid. The operator needs to tell the reason why you want to cancel the flight.

There is a feedback form on the airline's website. You can apply for a refund through it. The representative of the company will contact the passenger via e-mail. The client can track at what stage of processing his application is.

The money must be returned to the passenger within 20 days from the date of filing the cancellation request. It is this period, according to the law, that is given to the air carrier to fulfill its obligations to return funds. Crediting occurs to the account of the bank card that was used to pay for services.

If the payment was made in miles, then they must be returned to the client's account. The passenger also has the right to issue a refund of additional services - insurance, seat selection, etc.

Will they charge a refund fee?

If the ticket is returned one day before the end of check-in, the passenger will be refunded the full cost of the ticket. However, a fee related to the costs of the carrier for the sale of tickets is withheld. The size of the additional fee can be found on the "hot line" of the carrier.

If less than a day is left before departure, then you can get only 75% of the amount paid. A passenger who decides to cancel a booking should contact the company as soon as possible and notify them of their intention to cancel services.

You can notify the carrier by phone, via the Internet or at the airport.

Possible difficulties when returning tickets

According to passengers, the return is not always easy. Sometimes clients have to face a number of difficulties.

For example, difficulties arise if a passenger, due to illness, refuses to fly on a non-refundable ticket. The company may refuse to transfer money if the provided sickness certificate is filled out in illegible handwriting. In this case, you will have to contact the medical institution for a new form.

If for some reason the airline refuses to refund the cost of tickets, or the passenger is not satisfied with the terms of the return, you need to carefully study the fare.

If the client is sure that he is right, you can draw up a statement of claim in court and in this order return the money spent.

Most importantly, if you intend to cancel the flight, you must notify the carrier as soon as possible. So, you can save on additional costs and avoid disputes with the airline.