Change s7 tickets for another flight. Non-refundable ticket change date

Usually, tourists plan the date of the flight in advance. By booking hotel rooms in advance, as well as buying plane tickets, you can significantly save the family budget. Travelers who have taken care of their vacation for several months are calmly preparing for the upcoming vacation and do not worry about the absence of rooms in the chosen hotel or the impossibility on the appointed date.

But unpredictable situations can shift the upcoming vacation for a few days or weeks. Buying plane tickets is an expensive pleasure, and if you completely refuse to travel, you will get a huge loss of money. Therefore, tourists tend to reschedule their flight to another day. Not all aircraft passengers are aware of the possibility to exchange travel documents with minimal financial losses.

In order to safely change a plane ticket for another date, you must act without panic and promptly. To do this, you can arrive at the airport or perform the necessary actions via the Internet or by phone.

To do this, you must prepare the following documents:

• Passport of a citizen of the Russian Federation or a foreign passport (depending on the destination);
• Purchased air ticket (in electronic or paper version).
• To exchange an e-ticket, you need Internet access from a mobile or stationary device;
• If you are the owner of an ordinary paper plane ticket, you can call or contact the air carrier's office in person.

You can change your departure date with any airline. But for this you will need to pay a set amount, and its amount depends on certain factors. Each air carrier sets its own rules for air travel, and the fare at which the travel document was purchased also matters.

You can find out the exact amount of the surcharge for changing the date of air travel on the official website of the air carrier or by calling the hotline. But the exchange in any case will be beneficial in comparison with the purchase of a new plane ticket for the desired date.

If you decide on a plane ticket within a few minutes or hours after paying for it, while being at the airport terminal, contact any airline employee. The exchange process will take a little time. Even if the plane takes off in the near future, the situation will quickly be resolved in your favor with minimal financial losses.

Buying electronic plane tickets

Buying a ticket online is easy and cost-effective. You will not waste time on the road to the airport or ticket office to purchase a travel document for an airplane. Online it is possible to search for promotional air tickets, the cost of which can be reduced by 2 times. If, after purchasing an electronic ticket, you need to change the date of departure, you must visit the seller's website again.

The rules will indicate whether it is possible to exchange an air ticket purchased on this resource. Therefore, study the rules for returning and exchanging an electronic document in advance before paying.

It is usually easy to change your departure date online. You need to find a special form in which all required fields are filled. Enter your personal and passport data correctly so as not to waste time correcting mistakes. Be sure to indicate the contact phone number by which the service staff will contact you.

If you did not find such a form, find the telephone number of the e-ticket seller's help desk and call. It is also worth personally contacting the airport if the departure time is approaching, and you decide to change your plane ticket at night. The support service is not always available around the clock.

The amount of the penalty for changing the date of departure will depend on several factors. But the difference between the date of departure and the decision to make an exchange is of great importance. The closer the date of air travel, the greater the amount of the fine. But in certain situations, airlines meet passengers halfway and change the date of departure at no additional charge. These situations do not depend on the person.

These include:

• death of a close relative;
• serious illness of the passenger;
• replacement of the aircraft class with a more expensive one;
• flight cancellation due to the fault of the air carrier or due to bad weather.

If you are unable to travel by air for the first two reasons, documentary evidence is required in the form of a death certificate from a relative or a certificate from a hospital or clinic.

A situation may occur when the passenger for whom the ticket is issued cannot make an air flight, but wants to give his travel document to another person. In such cases, air carriers rarely agree to make an exchange without paying additional fees.

An air ticket refers to official documents confirming a transaction between a company and an individual. Therefore, you will not be able to give your ticket to another traveler. But in certain airlines such services are practiced, but payment of a fine is required.

Remember that the less you paid for a passenger seat on board the aircraft, the more difficult it will be to exchange or return. Air carriers do not want to look for a replacement for a passenger who is going to fly in economy class with a minimum of service. Therefore, sometimes the penalty for changing the date of departure can be more than what you paid for booking a seat on the plane.

You cannot exchange your ticket if you want to use the services of another air carrier. All exchange procedures are possible within the same airline.

Try to plan your vacation in advance, but if you need to change the date of departure, do not delay the date of contacting the air carrier. The sooner you contact the airline, the less money you lose.

Video: How to get a refund for a plane ticket

Video: E-ticket refund:

Buying tickets online has a number of advantages, such as saving time, no commission fees, choosing the optimal cost, the ability to take a ticket not only for yourself, but also for relatives and friends, as well as a number of other advantages. However, in some cases it is required to refund S7 tickets. This may be due to personal reasons or the fault of the carrier.

Terms and conditions of return

A ticket can be returned in the following cases:

• cancellation or postponement of the scheduled departure;
• a change in the route on which the aircraft was originally supposed to fly;
• lack of places, according to the class;
• returning the aircraft back to the airport if for some reason it was not allowed into the airspace of a certain country;
• transportation from the connecting airport was not carried out;
• landed at an airport not originally designated in the itinerary.

Note! If the flight was made partially, the amount for the ticket will also not be fully refunded.

The ticket refund policy depends on the class in which the passenger is flying. The company offers several tariff plans.

S7 airline ticket

Tariff "Business Flexible"

The passenger can return the ticket or exchange it for another date if he was late for the flight without losing money. There is a return of the YR rate tax, the YQ tax is not refundable or exchangeable.

Tariff "Business Basic"

If the passenger applied to the carrier in advance with a request to return or exchange the ticket, a fee must be paid. If you miss your flight, the traveler is also required to pay a fee to change the date of departure. In fact, tickets in this tariff plan are non-refundable, there is no way to return a ticket and make a refund.

Tariff "Economy Flexible"

A passenger under this tariff plan has the opportunity to change the date of departure or return a ticket without paying fees. The only thing is that an additional payment is required for a ticket if it costs more than the previous one. If the passenger missed the flight, did not take off and wants to change the date of departure, the fee must be paid.

Tariff "Economy Basic"

If the passenger did not fly at the economy fare, he can change the date and route, subject to payment of cash fees. Also, the traveler can pay an additional amount of money to purchase tickets under the "Business Basic" and "Economy Flexible" fares of S7. It is not possible to return the ticket, since the ticket for this tariff plan is non-refundable.

Note! In all cases, if the ticket is refundable, the traveler can receive the full amount of funds only if he cancels the flight no later than 24 hours in advance.

According to Art. 108 of the Air Code, provides for the possibility of a passenger to refuse a flight and establishes the rules for the return of funds paid for a ticket. In accordance with this law, the amount due for a refund depends on how much time before departure:

• if no later than 24 hours before the end of registration, the cost of the ticket is returned to him, minus the costs incurred by the company for the provision of the service;
• if later than the specified period - minus the costs of the air carrier and 25% of the cost as a commission;
• if after the end of registration - return is not possible.

Air Code

Cases when you can return money for a ticket

If a passenger wants to return a ticket due to a carrier-related reason, there is a list of cases in which this can be done, approved by S7. You can return a ticket if:

• Cancellation or delay of an airline flight after check-in. The application for a refund of funds is carried out after registration. It is also necessary to take ticket flight coupons from the employee. If this is not done, the ticket will be considered used, despite the fact that the flight was delayed or canceled.
• Illness of the passenger, members of his family or death of close relatives. Close relatives - husband or wife, mother or father, grandmother or grandfather, brothers and sisters. In this case, it is required to document the illness or death.
• Refund of S7 airline tickets is carried out, if there was a change in the route by the carrier. The airline must warn the passenger by all available means. Then he decides whether to fly or not. If the traveler refuses, the amount of money is returned in full.
• Incorrect ticketing. If the passenger noticed a typo in filling out the documents, he needs to contact the carrier to agree on further actions.
• The inability of the airline to provide a seat to the passenger. If an economy class ticket was purchased, but there were no seats in it, the passenger must be placed in business class. If a business class ticket was purchased and there were no seats in it either, the passenger is transferred to economy class and the difference in the cost of the ticket is returned. Return of tickets to the company "C7" can also be carried out.
• The flight has been rescheduled to an earlier or later date. The passenger must submit documents confirming the loss. The company must reimburse.

How to return a ticket

In this case, it is necessary to tell the operator personal data, the first and last two digits of the card with which the ticket was paid, as well as the reason that forced the ticket to be returned. The call is free. Contact center S7: phone 8 800 700–0707.

If a passenger is interested in how to return an S7 ticket purchased via the Internet, they need to go to the user's personal account, select a ticket and click "Cancel booking".

Bonus card with miles accrual from S7

You can contact the support service via the feedback form, which is located on the official website of the S7 organization. So you can also return tickets electronically. Communication is made through the user's e-mail, information regarding the stage of progress will also be sent to the address.

Refunds, in accordance with legislative acts, must be made no later than 20 days from the date of filing an application with S7 Airline.

Note! When personally contacting the air ticket sales office where the ticket was purchased, you should remember that these issues are dealt with by employees from 9-00 to 13-00. If the ticket was bought by a friend or relative who did not apply to the branch, but by his friend or relative, it is necessary to present a power of attorney upon delivery.

In what cases the ticket is not refundable

The money for the ticket is not returned by the carrier if:

• a non-refundable ticket has been purchased;
• there is no good reason to return.

The amount for a non-refundable ticket can be returned only in two cases:

• serious illness, which is confirmed by a medical certificate;
• death of a passenger - relatives can apply for a refund.

If the company refuses to return the money, the issue can be resolved in a pre-trial or judicial procedure. To begin with, it is required to send a claim to the address of the carrier, if no measures have been taken, the statement of claim is delivered to the judicial authorities. In any case, it is required to hire a good lawyer who will negotiate and protect the interests of the passenger. In most cases, the court takes the side of the traveler.

Note! If the passenger decides to buy a ticket with miles, they must also be returned to the account.

S7 ticket refund rules are similar to those of other air carriers. The main thing is to contact the company as soon as possible to process the return. If the carrier refused, and the passenger has documents confirming the impossibility of departure, you can draw up a statement of claim in court.

Is it possible to exchange a plane ticket for another date in this case? If you purchased a ticket on such a site, then you can exchange it in three ways: by calling by phone, sending an application by e-mail or using the exchange function in your personal account. The email address and phone number can be obtained in the "Help" section that each site has. Phone call. Intermediary sites and official carrier sites have their own call centers where you can contact with any question of interest. You can find the number in the information section or at the end of the website page, where not only the phone number is indicated, but also the email address. Visiting the airlines. This is the easiest way. You need the ticket itself and the passport with which you bought it. Please contact the air ticket office with these data, where you will be issued an exchange.

Non-refundable air tickets in Russia

In order to understand whether it is possible to change the ticket for another date, you should clarify in the rules of your fare whether it allows you to make any changes. There are air tickets, in the tariffs of which, any changes are not allowed at all, and if they are allowed, then some airlines charge a fixed amount of a fine for exchanging an air ticket for another date. The lower the class of the selected fare in the ticket, the more it contains restrictions on the possibility of replacing data, date of departure, exchange.

Information about which type your tariff belongs to can be found on the document in the "Changes - exchange" column. For example, the phrase Charge USD (or EUR) -30.00. This means that for changes in the ticket, you will need to pay a fine of 30 USD or Euro.

Looking for cheap flights?Looking for cheap flights?

The return is considered involuntary in the event of:

• cancellation or delay of the flight indicated on the ticket,
• changes by the airline route of transportation,
• non-scheduled flight,
• failed departure of the passenger due to the inability to provide him with a seat on the flight and the date indicated on the ticket,
• the failed transportation of a passenger caused by the delay of the passenger at the airport due to the duration of his inspection, if during the inspection of baggage or personal inspection of the passenger no substances and items prohibited for transportation were found,
• incorrect issuance of the ticket by the carrier or its authorized agent,
• sudden illness of a passenger, or illness or death of a member of his family traveling with him on an aircraft, which is confirmed by medical documents.

Return and exchange of tickets

This is the most popular article of our project in 2014, which was shared by more than 7,000 people in only one network Today, a year later, all major airlines have “acquired” non-refundable fares. On the day of the anniversary of the appearance of non-refundable air tickets, we publish a complete list of all full and partial non-refundable fares of the main Russian airlines - Aeroflot, Transaero, S7, UTair and Ural Airlines. Below you will also find out under what conditions you can make changes to non-refundable tickets.
*** Aeroflot non-refundable tickets

• R - PROMO-Economy tariff
• Q, T, E, N - BUDGET-Economy tariffs

The cheapest and most affordable Aeroflot tickets from September 3, 2015 are completely non-refundable. In the case of a voluntary refund, the fare (fare), fuel surcharge (YQ) and booking fee (YR) are non-refundable.

Questions and answers

• 1 Exchange of tickets for another date

• 1.1 Exchanging Aeroflot tickets for another flight

• 2 Aeroflot ticket exchange rules

• 2.1 Exchange of non-refundable Aeroflot tickets

• 3 Refund fees

Aeroflot is the leader in passenger air transportation in Russia due to its high level of service, flexible fares and a variety of destinations. Few passengers are aware that a purchased ticket can be replaced with another date or flight. In this article, we will talk about the procedure for exchanging and returning tickets for Aeroflot aircraft, what penalties are provided for their return, and so on.

How to change air ticket. answers to all questions

Attention

Each airline has its own conditions, which may differ significantly or minimally from others. It is necessary to familiarize yourself with the conditions for this ticket in this airline. Also read the above article Conditions for the return of an economy ticket? Refund conditions depend on the booking class.

How to change an Aeroflot ticket for another date?

Before booking your ticket, discuss how you can change the date. Calculate how profitable it will be for you to change the date on the ticket. It may be cheaper to buy a new one. This is especially true for economy class tickets.

If a refund is possible, a sticker with the new date is affixed to the ticket. If you are charged a date change penalty, you must pay it and present the receipt to the travel agent or airline employee. As a rule, when flying business class, there are no problems with the return, the fines there are minimal.

Important

Departure dates can usually be changed no later than 36 hours in advance. Do not be late - if you are late, the ticket will not be exchanged for you, and you will not be able to return it either. If the flight is delayed due to the airline's fault, the airline may pay you for a few phone calls and meals if the delay is several hours.

Pardon our interruption…

Each company has its own limitations and exclusions. Is it worth buying tickets in advance if there is no visa? Detailed answer in the article "Is it worth buying a ticket without a visa." Buy a ticket online with an open date? It is not possible to buy a ticket with an open date online.

Info

You need to contact the airline. But such a ticket is much more expensive and experienced travelers resort to other methods. What? – read the article “Open Date Ticket” When can we expect a reduction in airfare? As a rule, the cheapest flights are sold during the winter period from mid-January to March. You can also follow the promotions of airlines. This issue is covered in the article “When is it better to buy air tickets”.

Is it possible to change the ticket for another date and how

Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses our own modes of transport for transfer, and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to refund s7 plane tickets and get money back. Below I will tell you how to do it.

Is it possible to return tickets in S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a little more complicated and the process itself takes a few minutes, in terms of action from you, but the refund can be stretched, but everything is a little lower.

And since I started the return of the electronic ticket s7. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return tickets for the s7 plane through a special service, you can find it by going to the personal account of the site https://www.s7.ru/

Select the desired reservation and you will be transferred to its details. In the upper right corner, click the Issue a refund link, it is thanks to this service that an electronic ticket is returned to s7.

We are waiting for your request to be processed.

Check the box that we agree to the return of the electronic ticket from S7 and click send the request.

All your application will be accepted for work and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your email. By default, the money will be returned to the same card with which the tickets were paid, if you bought for cash, which I strongly doubt, then you will need to specify the details.

You can also return an s7 electronic ticket through the contact center, for this, call 8 800 700-0707 (free in Russia) or call directly from the site, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. An additional window will open for you, which will automatically dial the desired number and connect with the technical support operator.